How to update the owner of a VTB

Jesus Herrera · yesterday

I tried some of the solution proposed here but it didn't work. In the VTB table the field owner is blocked by ServiceNow Security. This solution is not possible.

Is out there another solution for this issue. Why the ownership of a VTB we are not able to updated? Some VTB were created by users that are no longer in the company and the team group is still using it.

Sarthak Kashyap · yesterday

Hi @Jesus Herrera ,

I gave security_admin role to myself and added admin to above acl and it works

ACL link:

https://yourInstance.service-now.com/sys_security_acl.do?sys_id=59ae3b70eb13210007e48c1cf106fed6&sysparm_view=advanced&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameONE+INvtb_board.owner%2cvtb_board.owner%5eORDERBYname

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

View solution in original post

debendudas · yesterday

Hi @Jesus Herrera ,
Updating a VTB board owner is not allowed out of the box because the Access Control permission is set to allow "nobody" to change the owner. However, you can refer to this ServiceNow support article, which provides step-by-step guidance on how to modify the OOTB ACL to enable users to change the ownership of a VTB board.
Link: https://hi.service-now.com/kb_view.do?sysparm_article=KB0679427

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍!

Sarthak Kashyap · yesterday