How to update User field in a scheduled report

[Kamva]

Greetings experts,

I have an issue here, I want to update the from field (for future emails) on the sent/outbox (sys_email) produced by a scheduled report,. I am puzzled because this field is not on the scheduled report, I am not sure how it is filled up. Please review the attached image for your reference.



Regards,

Kamva

[J Siva]

Hi @Kamva 
It must be there in the Scheduled report record. PFB

If it's not there, please configure the form layout by adding the users and groups fields to the form. Alternatively, check the current form view and set it as the default if it isn't already.

Regards
Siva

[Ankur Bawiskar]

@Kamva 

the from field gets populated based on the smtp settings.

Did you check for any normal email the same email address comes in User field in email logs?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kamva]

@Ankur Bawiskar I don't understand your question, but I do get your SMTP comment. Should I check email logs in ServiceNow? Please clarify

[Ankur Bawiskar]

@Kamva 

yes please check some other OOTB emails which gets triggered such as incident assigned, incident commented

See what's present in the user field for those. Is it the same email address?

In left nav -> email accounts -> open the SMPT which is active=true -> check the email address in that field

If my response helped please mark it correct and close the thread so that it benefits future readers.