How to update view in Service Operations Workspace?
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‎09-18-2023 11:17 PM
How to update the view in the service operations workspace? E.g. I open Service Operations Workspace, open an incident, I will view the default OOB SOW incident view. If I create a new view in "workspace view rule" for my role, I can view the new role, however I always only have one view only, unlike in classic incident view, I can change view any time in the context menu, am I allowed to change view in SOW like in classic view?
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‎01-29-2025 01:35 PM
Unfortunately, no. I've not found a way to do so.
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‎02-16-2024 10:52 AM - edited ‎02-16-2024 10:53 AM
@Dan O Connor: How about when I add to SOW a new list with new table/record type like Case. What view then is being used and how I can adjust that? It is done somehow by view rules?
