How to use the "Remember me" functionality for SSO enabled instance?

HemanthGollangi
Mega Guru

‎05-20-2019 02:08 AM

Hi folks,

I have a requirement that the logged in user session should not end until and unless the user clicks on logout from the instance. For this functionality, we have "REMEMBER ME" functionality when the instance is accessing directly. But the instance is accessing SSO, "REMEMBER ME" functionality not working.

Will you guys have any idea to achieve that functionality?

 

Thanks,

Hemanth 

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2 REPLIES 2

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎05-20-2019 05:30 AM

Hi,

try to check the article below, it might be useful for your requirement:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0552056

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee
In response to Alberto Consonn

‎05-23-2019 11:53 PM

Any update on this?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto