How to edit the form layout on Catalog items?

locke1 · ‎08-26-2016

Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Date, and Short Description fields are part of a single Variable Set and that the HMS Contract field is a separate, single variable. The Attachment option is also its own Variable Set.

What we want to do is place the Short Description field on its own row above the long description field and also adjust the margins of the fields so that they are all equally spaced from the left side of the form.

That's it! Thanks!

rohantyagi · ‎08-26-2016

This is the catalog item layout which cannot be designed or changed What you can do to achieve your desired state is use containers for your variables and then you have layout options for containers. Please check this wiki do to know more about Containers Variable Types - ServiceNow Wiki

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sudharsanv36 · ‎08-26-2016

Hello Riley,

Form layout is not supported for Service Catalog forms.

You need to make use of either container variable or the specify a variableset layout.

locke1 · ‎08-26-2016

How would I go about specifying the Variable Set Layout?

sudharsanv36 · ‎08-26-2016

Hi Riley,
On your variable set record, there will be a field with the name "layout". On that update the choice as 2 columns wide, alternating

locke1 · ‎08-26-2016

2 Columns Wide, Alternating did this...

Maybe a Container Variable will be necessary? How do I go about making that change?