How to write Back end script for radio buttons(Yes/No) based on other selection?

Service Now4
Giga Contributor

Hello Everyone,

I have a requirement that - if we select DMS - Core in Access Required to, the Remote Access(Yes/No) field must to be Hide. - I have done this by using Catalog UI Policy and Catalog UI Policy Actions.

And Can any one please help me with this : How to Keep the value 'Yes' in the Backend.

Please find the below Screenshot for your Reference,

find_real_file.png

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi,

 

Set the default value to yes as shown in image.

find_real_file.png

Regards,

Sagar Pagar

 

The world works with ServiceNow

View solution in original post

16 REPLIES 16

Sagar Pagar
Tera Patron

Hi,

 

Set the default value to yes as shown in image.

find_real_file.png

Regards,

Sagar Pagar

 

The world works with ServiceNow

Hi Sagar,

Thanks for the info. I have already done that activity i.e.,(Default value - Yes), But in Back end it is not showing 'Yes' when we select 'DMS - Core'.

For your reference, Please find the below screenshot.

find_real_file.png

Regards,

Jayashree

I think it happens due to UI Policy, Applies UI policy for RITM & task view as shown below.

find_real_file.png

Try this, if not work share the UI policy details that you have created.

 

Regards,

Sagar Pagar

The world works with ServiceNow

Yes, i have already applied the UI policy for RITM. it's not working. 

Sharing the UI policy details below,

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

Thanks&Regards,

Jayashree