Hello Community, I am having an issue to import an Excel file using the attachment variable on the serviceportal. Using Admin access I have no trouble to read the Excel data and fill a multirow variable set. But when I try it using a user with snc_in...
Hi, II have a requirement to show only user own comment for a knowledge article on service portal. I tried to clone the widget "kb article comments" and created cloned "kb article hide comments" widget. Updated the getfeedback function as below to sh...
So I have been trying to do this for some time now without success, can someone please help me. I have created a custom application and table called "Approval Settings" which has many columns but the one I am focused on is the one called "Group". Thi...
I am using a Before update business rule, where I want to abort an update action and reload the page. But I am not able to reload the page, I am getting invalid update error on the form but the page is not reloading. The data is reset after a manual ...
Hi everyone, When I use a client script, in a onChange client script, newValue has the last value in the field but oldValue is the current value saved in that field on this record. For example: First change: Field A, from '1' to '2' --> oldValue = 1,...
Hello everyone, I am implementing the function of "Show More" button. However, it does not work as I expected. There are two total issues. 1. I cannot show all record. For example, when the number of record in the table is 42, it cannot show the left...
I connected Gitlab and ServiceNow instance for migrating information. I just wonder that can I do something by linking Gitlab and ServiceNow instance excepting migrating information. If someone knows, please let me know.Thanks.
Hi Comunity, I want to configure engagement messenger on my instance, but when I try to start a chat, it is not showing up, in multiple browsers. Am I doing a configuration error? Screenshots: Chrome: Firefox:
I want to add new role to standard (Out of the box) ACL which is used by only itil and asset role.Role type of itil and asset role is Fulfiller, so I wonder the role type of the new added role become Fulfiller.Does anyone know about this?
I'd to know how to restrict a client to allow him to only place one order per catalog item? Any tips are welcome, I'm looking to apply a client script and a script include. Thank you
Hi all, We are looking for a way to compare different date formats. We store date in a string field & then we want to add a validation on server side that if the date is before 02/02/2022 then abort insertion. But the problem is that user who submit...
We have purchased a store app (Scoped App called Financial Services Case Mgmt), that provides a case management solution with Portal and Catalog functionality. We have 100's of Services that we want to load into this new app using Catalog Builder. ...
I have created and KB article and added the following meta data to the article however all search options work except for 'problem' by itself as a key word. Even if I search with a *wildcard *problem I receive the follow message Any suggestions...
Hi, I need to get the date when the "State" of the record was changed to "Approved". I created a Business Rule to capture the date in a Date field when the state changes, but for old records is there way to get the date. I tried GlideRecord for "sys_...
Hi all, I am getting the following error on our MID server. LDAP sync seems to be working fine in ServiceNow, but our discovery schedules are having timeout issues. I am wondering if the two are related and how to fix this error. An unexpected err...
