Hi, I am trying to retrieve email creation/received date for one of our integration using inbound actions. I tried using existing email objects but no luck. email.headers have date information but easily accessible and the formation and timezone is d...
Hi, I'd like to achieve the following, but I don't know how to do it. Perform a keyword search dynamically for the contents of the message field of the custom table [u_msg_list] from the information in the Description field of the incident record. ...
(Edit: This question is for Custom URLs but I figured that was implied since I mention CNAME and Vanity URL.) ServiceNow has documentation for generating a server SSL certificates for ServiceNow. You can find that link here: https://docs.servicenow.c...
I have been trying to attempt to get a flow to jump back to an earlier step in the case where an approval on a Catalog item is rejected, however, I do not see a simple way of achieving this.
Hi All, I'm facing strange issue in our platform that both indexOf() and includes() is giving unexpected output.Also I verified this works fine for single value,only issues are occuring when values are seperated by comma or like multiple values. Sus...
Hi, does anyone have access to a picture or document which explains the underlying technology architecture for the Now Platfotm? im interested the data, security, application and infrastructure compinents. tnanks steve
All search not working: search page, kb, catalog all return same blank page.
Hi everyone, hope you're all having a nice day. I'm trying to run a shipping cost calculator in my instance and I was wondering how I would go about getting fields from a related list into the current list that I want to run client scripts for. I h...
Hello All With one of requirement I am building service catalog. total price needs to calculate from muti variable set fields. I am seeing the issue for below call alert(JSON.parse(g_form.getValue('multi_variable_set_name')); ...
I have a requirement that the attachment to the task record should not be visible to the "assigned to" in the form header and also in the activity stream or from portal. means It should not be visible to "assigned to" anywhere. Can anyone please sug...
On one of my instances (all running Rome), I am seeing the following in the system logs (separate but related log entries): KMF cryptographic module key for glide encrypter is missing: no thrown errorCouldn't find Crypto Module: no thrown error I not...
Hello, I have a Catalog Item having a "Yes/No" variable "u_reprise_donnees" and another variable "u_hierarchique" which references "sys_user" table. If the variable "u_reprise_donnees" has the value "No", I want to fill the variable "u_hierarchique"...
After upgrading our instances from Quebec to San Diego, MidServer takes a long time to fully start when running as a non-admin user. I've followed all the procedures to run as non-admin user specifically for the San Diego release and this problem per...
While creating new change, there are two fields service and service offering. What is the use of that two field in Change management ? What is the difference between those two fields ? Can anyone help me please ?
Hi, What is the difference between IntegrationHub ETL and Integration Hub Import and what subscription is needed? (I want to import CMDB data from a third party via an API call). Regards, Kenneth
