After a plug-in install, certain users couldn't edit form fields. We couldn't figure out what had changed. In desperation, we disabled a new ACL rule. Users could now edit as before. Why? According to SN documentation, ACL rules are cumulative "un...
How do you find the date on which the instance was last upgraded. I looked in the Upgrade History module and saw the most recent upgrade date of 5/08/22 but the customer is reporting that the upgrade actually occurred on 4/28/22. So, I’m wondering ...
Hi. I am studying about update set. but I have no idea how to use it even if I refer to the document. I have two instances and I'm struggling to migrate "Related List Entries" that created the update set to the other. Everyone please, help me out.
how to provide Knowledge edit articles option for the particular user.
For some knowledge basis even though the UI shows "can read" user criteria configured, querying kb_uc_can_read_mtom using the table API returns an empty array. For other knowledge bases the api returns a list of user criteria. What is the reason the ...
Hello ServiceNow community, I'm having an issue when running APIs from ServiceNow UI: 1. I tested API with UI -> System Web Services -> REST API Explorer and it returns status code 200. 2. But when I used the code sample from UI (Python) and inputted...
Hi Guys, We are using the below ways to integrate with active directory using flow designer. But still i am getting invalid credential error while connection. * Integration Hub --> connection and credential aliases --->AD used as basic. * Added a con...
Hello, I'm wondering if someone can show me at a basic level, how to pass data from Flow to a Subflow? In my flow, I have a section that checks a table for certificates that are about to expire. Then for each of those records, I'm calling a Subflow w...
Hello, I am trying to add a condition that after the first task is closed, the second task is not fired until 7 days after the first task is completed. How can I go about doing this? And would it be possible to test it without waiting the 7 days?
Hello, we are running a Single-Currency mode on an instance but recently got a requirement to track different currencies on a specific field, and be able to convert the currency to a different field. I found that the 'FX Currency' Field would allow u...
Hi All, What is table name of Result on Customer Satisfaction Survey using Smiley Face Thanks & Regards Keval
Hello! One for the user is facing issue in view 'Default view' in Development instance. When she selects default view, the url shows sysparm_view as empty itself but the the entire form views in different view(OT view). Other views in development in...
Subject: Azure Permissions Directory.ReadWrite.All is not permitted by CybersecurityDescription: Hello, we are trying to set up an Azure Integration where we are able to use the Azure Integration Hub spoke to be able to add users and remove users to ...
Hello Everyone,do you know how to configure the Activity Stream?How do you create a new one with different filters? and how do you add it to the agent workspace? Thanks in advance!
We are currently on Quebec and will upgrading to San Diego soon. We were wondering, is there is a way to search for incident tickets on the Service Portal? We have a "my tickets" section but we want to be able to type in an incident number into the s...
