HR bulk ticket update

[Vinya Jakkula]

Hi Team,

In HR agent workspace iam trying to update the state as bulk.

it is updating the state, but error is getting

"2 record(s) not updated"

Please help me here.

[GlideFather]

@Vinya Jakkula 

I am not familiar with HR module, but I really think there must be some mandatory field (Close notes or Close code upon creation - like it is for INC, CS in CSM, etc.):

• if this is empty, it cannot be closed.
• If it is populated, check for some child Case tasks or other dependencies.

[Vinya Jakkula]

@GlideFather 

[Dr Atul G- LNG]

 What error is it showing? Also, try closing it manually — you should see the same error.

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

As I mentioned earlier, if you're able to do it manually but not from the list view, there might be another reason behind it. To reproduce the issue, try creating a new case in a lower instance and test it using the list view. Also, try refreshing the page — it could be a cache-related issue.

[Ankur Bawiskar]

@Vinya Jakkula 

Did you get a chance to check my above response?

any data policy or before update business rule is blocking?

If my response helped please mark it correct and close the thread so that it benefits future readers.