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Duplicate record

I have some duplicate records in my table "sys_user". How to make one record as inactive based on some field ( like email because in one record email field is empty) & to add prefix like old-username .....

by •  
  • 2805 Views
  • 5 replies
  • 0 helpfuls

Knowledge Base - Ability to Attach Files

Hello,I'm trying to find a way in Service Now where I can create a knowledge base article and attach either one or multiple .TXT files for a group of customers to download. The only thing I have come close to is adding the ability to display any atta...

cdaignault by • Kilo Explorer
  • 3886 Views
  • 2 replies
  • 0 helpfuls

Change Knowledge Categories

Hey there! I'm wondering, and I'm probably missing something easy, is how do you change the categories that are listed on the main Knowledge View page? I know how to move them around (drag, simple), but can't remember where to add new ones/remove the...

Droid101 by • Kilo Explorer
  • 1399 Views
  • 6 replies
  • 0 helpfuls

How to manually reindex KB records

We set up the KB plug-in on our DEV environment and created about 50 records. The we enabled KB plug-in on TEST environment and migrated the records. When we perform a search on DEV for "weblogic" we get 31 matches - the same search on TEST returns 8...

khabibulan by • Kilo Contributor
  • 2605 Views
  • 5 replies
  • 0 helpfuls

Create Knowledge article templates

We rely heavily on the knowledge articles and have a standard set of templates we use for each of our customers. Right now we have word docs that contain our templates that we copy and paste from when creating new articles. I've seen the 'Save as Tem...

skaufmann by • ServiceNow Employee
  • 2645 Views
  • 8 replies
  • 0 helpfuls

Audit history for a deleted record

I have found that some of our Business Services are being deleted, and would like to track down the offender. however, once a record has been deleted, how can I view an audit history?I have tried to look in the logs, but don't know what to look for. ...

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  • 3406 Views
  • 8 replies
  • 0 helpfuls

Multiple value selection for a field in form

I have a field in a form where i need multiple values(not users) to be selected. Only way i think of doing it is by watchlist (glide_list). I can't do it as choice list as it gives only one option to select from the list. Other way of doing it as cre...

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  • 4898 Views
  • 4 replies
  • 2 helpfuls
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