Hr case creation

[VedavalliC]

Hi all
While creating hr case from native ui it showing employee name in search after typing 3 words. But in hr agent workspace if i am searching for employee by typing results it is not showing the employee names instead it is showing no result found.
any solution for this

[BharatC]

Hello @VedavalliC 

Check these, in order:

1) User is Active = true
2) User has an HR Profile record (not just a sys_user)
3) Case Creation Configuration for that HR Service → verify search table, reference qualifier, and page size aren't excluding them
4) ACL/role — confirm the agent has read access to that user record

5) Most common fix: the employee has no HR Profile, or is inactive.

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Regards

Bharat Chavan