i am not able to see "create favorite " option in both list and form.

[Chandrakanthred]

Hi All,

I am not able to see "Create Favorite " option in one  instance where as I am  seeing another instance. Actually,From where I can Restrict This Option for specific users You can Understand this by seeing below screen shots.Please Help me in Resolving this issue.

Thanks,
Chandrakanth.

[Ravi Chandra_K · Accepted solution]

Hello @Chandrakanthred 

Greetings!

Create Favorite context menu comes as a part of UI 16 feature and it would hide if you were to make the system preference Use concourse false. check if it true or false.

refer:

https://www.servicenow.com/community/itsm-forum/hide-create-favorite-from-the-context-menu/m-p/85032...

I see there were two more threads created by you with same question.

https://www.servicenow.com/community/hrsd-forum/unable-to-see-create-favorite-in-list-controls/m-p/2...

https://www.servicenow.com/community/developer-forum/disabled-create-favorite/td-p/2593699

Please close them as well if your issue is resolved.

please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

[Chandrakanthred]

I hava already check the recent posts those are not giving right answer .but There is something to show/hide this option  this is I am not to able find.Please Help me on this.

Thanks & Regards,
Chandrakanth.