I am trying to use the REST API to add a service request.

[rdolan58]

Can you tell me what   tables I need to use.   I am assuming i need to add a record to the sc_request table then a record to the sc_req_item table?

I can add the request to the sc_request successfully but when I try to add the item to create the RIT record   in the sc_req_item table I get a 201 but no retuned data.

When I go back to look at the request ticked there is no RIT attached.   Can you tell me what I am doing wrong?

Thanks

[guhann]

Ray,

Service Request has to be submitted with supported variable values as defined in relevant catalog item. It's not the case of an INC/PBM/CHG where records can be directly created in the respective tables. You may have to submit the service request via script. Please see this Service Catalog Script API - ServiceNow Wiki

[rdolan58]

Thanks for the quick reply

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[Jace Benson]

ServiceNow does not provide an easy way to do this as the Cart API is only exposed within the servicenow system.

However, recently my peers and I did work on something to allow this.   I just posted it to share, it's a single processor and script include to expose those parts feel free to try it out.   Here's a link to the share - ServiceCatalog Custom Rest Processor

Below are screenshots using Chrome's DHC Addon

Calling https://instance.service-now.com/service.do with GET

Headers required: Authorization: Basic (your auth token goes here)

Calling https://instance.service-now.com/service.do?sys_id=01205b180a0a0b3000b6efd641d24b75 with GET

This will get all the details of the item your want to request.

Headers required: Authorization: Basic (your auth token goes here)

Calling https://instance.service-now.com/service.do with POST

This will request the items you tell it in the array you pass.   There is no checking if the values you pass would pass client side.

Headers required: Authorization: Basic (your auth token goes here)

Try it out.   Maybe it'll meet your needs.

[rdolan58]

Thanks so much for the suggestion. I will take a look.