Hi Everyone, I have a requirement that when an incident ticket is resolved that resolution time need to be auto populated in seconds in resolve time field. It need to be calculated from Opened time to resolved time.If possible: Additionally we need t...
Hello Everyone,I would like to add a custom pop up based on glidemodal for each problem state change.I have tried the below script in the OOB Asses UI action, however the custom pop up appearing 2 times in the beginning and one more time it is execut...
I have created this form using Record Producer on table Purchase Order .Now When I fill the form and click submit, I want these variable to show in this "Demo" section of Purchase order table. just like when we submit catalog item and all variable sh...
Hello, the PDI that worked just fine yesterday now refuses to wake from hibernation. I would like to access the data I have been testing again, and it will not let me.I have been trying to give it some time to wake; however, after a few minutes it wi...
I'm having an issue where a specific catalog item is still appearing in search results . I've already tried removing the category, metadata for the catalog item, and setting 'no search' to true, but the item remains visible. I need this item to be hi...
I didn’t come from a ServiceNow background. In fact, I came in completely blind. The first time I accessed a ServiceNow developer instance, I had no idea what I was looking at. I clicked around, accidentally deleted a record, created a few forms I co...
In the Employee Center when a user is in the Create an Incident item and types in the description the Contextual Search results that result in a catalog item have a button that is labeled 'Order'. We would like to change the text to something else - ...
We are facing an issue using the cache inspector V2 (cache_inspector.do) for development purposes. Opening it just reveals an empty cache inspector with no entries. This looks like an issue with the sandboxing feature (affecting the script include gl...
I have a flow that needs to remove a SN user from all of their groups in AD. After creating a list to run through by querying the group membership table I'm running the remove user from group action inside the for each loop. The resulting list of ite...
HiI'm triggering an email template for incident when the state is in inprogess in sow workspace if i open one incident record for ex:INC0000011 (IF i open this record if the record state is in Work inprogress then in email section if i click on email...
Hello everyoneI wanted to understand the functionality that how does the button----Edit filter & sort is visible under the visual task board.Currently, it is visible to only owner of the VTB board,can it will be also visible to VTB members???Warm Reg...
In the "Ask For Approval" step in my Service Request Flow I have the Rule setup to Approve or Reject when all users approve or reject. There are three users selected. When the first user approves the requested item, the other approvals are set to No ...
Hi, I'm using a reference type variable in my catalog item to list the DL names based on the type selected (Internal/External) in one of the choice type variable. Since, the DL count in the table is around 1 lakh it is taking too long time time to l...
Hi!I am looking at this example portal, and I see they have managed to add some glyphs to the top header navigation.How can I do this?I know how to add glyphs to the header menu below, as seen above. But I don't find that option for the above header ...
