I want to display the list of cases from the same consumer name from which Case I'm merging
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12-12-2024 02:01 AM - edited 12-12-2024 02:03 AM
I cannot able to dynamically call the current case's consumer value from workspace so that I can view only the the list of cases which has the same consumer by clicking an UI action.
I don't know how to call the value dynamically via jelly script.
<j:set var="jvar_sysparm_account" value="${RP.getWindowProperties().get('sysparm_account')}"/>
<j:set var="jvar_sysparm_consumer" value="${RP.getWindowProperties().get('sysparm_consumer')}"/>
</g:evaluate>
<g:ui_reference id="merge_ticket"
table="sn_customerservice_case"
name="merge_ticket"
query="active=true^stateNOT IN6,3^consumer=${jvar_sysparm_consumer}^account=${jvar_sysparm_account}" />
How can I achieve this
How can I achieve this
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