If all child incident is closed then after Parent incident should be closed. How to achieve through Flow designer?

[priya singh1]

Hi,

Can you plz look into it, why i am getting this.

[Ankur Bawiskar]

@priya singh 

it means there is some child incident which is still active.

Did you check that

[priya singh1]

@ Ankur Bawiskar

Yes i checked there is no child incident is active  also all child incident is closed then parent should be closed but it is not closing the state of parent incident.

[Ankur Bawiskar]

@priya singh 

Did you check all the child incidents have parent_incident field populated?

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

@priya singh 

I just tested and you should be filling the below 2 fields during marking the Incident as Inactive

It worked fine for me

Updated Flow for update

Regards
Ankur