Resolved! Active Datacenter
Is there a way we can check what is the active datacenter our instance is using?
Forum Posts
Resolved! How to create a perfect KB document and upload in the ServiceNow
Dears, I have few questions since i don't like my current KB documents. Kindly give me some expert advice. 1) How to create a perfect KB document and upload in the ServiceNow? 2) What is the whole process of a knowledge base? 3) Kindly share some lin...
Is there any documentation on the sn_cs.MultiPartOutMsg() API used within Virtual Agent script?
When using 'Script Output' bot response within Virtual Agent designer it references a SN_CS API, suggesting there is more information available on how to use the script output for multi-part outputs. However, I was unable to locate any references to...
Service Portal dynamic branding per User.Company record
Hello ServiceNow Gurus!Would anyone know if it is possible to brand the new Istanbul Portals per the user who is logged in?My company supports multiple companies with our HR Portal and Service Portal and we would like to change the color theme and lo...
Resolved! Ways to export custom code and configuration changes
I am looking for ways to query and export all changes made to my servicenow instance. Example, any config changes such as new drop down values added to an out-of-the-box field. OR, any code changes made to a form or scripts. Basically, I need to exp...
Resolved! is there a way to search for any word in the activities of a change_request record
Is there a way to search for any word in the activities of a change_request record.?
Where can i find user provisioning logs that can assist us with uncovering Azure sync issues?
We are working with a few issues which Stem from the synchronization of user records between Active Directory and ServiceNow. We need to know where we can access the user provisioning logs to further investigate these issues.
Resolved! Approval for manually added approvers not working
Hi, I have a scenario here where:The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.I added Itil user the approve the request.But when I try to ap...
Discovery of vCenter thru a firewall
We've successfully discovered vCenter within our firewall, now trying to do the same over a firewall. We requested to have several ports opened, however, Discovery is still failing. In the ECC queue, we see this and I need help interpreting what it m...
Resolved! What is best practice for configuration management in regards to reimaging/redeploying a device?
I'm generally curious as to the community's opinion on keeping historical information about previously imaged server and computer class CI records in the cmdb for an accurate representation on the use of an asset for an organization. Or whether it ...
Javascript Strict Mode
It seems that scripts in my Production instance are run in 'Strict Mode' but those run in my sub-production instances do not. The reason for this assessment is that I've experienced a couple of issues where a Workflow script activity worked fine dur...
Deep Link to KB article with SSO enabled
After upgrading to Istanbul, when a user clicks on a link to a KB article and they are not logged, rather than get redirected to login and then the KB page, the user gets the message 'Knowledge record not found'. This happens for all users.The URL ...
How to limit the import set tables shown on load data screen based on the role.
Hi Community Our user is controlled by various roles, and planning to input the data by using import set, but we would like to them to choose only their related import set table from [Existing table]field, due to avoid importing the wrong data. Are ...
Resolved! URL in Menu section and Menu Item should redirect to different portal.
Hi, I want a link on my menu section and menu item which should redirect to another portal from service portal. e.g- If I click the link on a menu section available on service portal xxx.service-now.com/sp. it should redirect to xxx.service-now.com/y...
Resolved! Change the delete dialog message
Hi Community, How do I change the "Delete this record?" message that displays when deleting a record. I need to change it for a table that resides outside the global application. Any help would be much appreciated.