Hi Experts, As i am working in service portal and there is an intermittent issue occurring, explained below: when I am testing widgets in portal some of the widgets is not visible to the intended users(we have used user criteria to restrict access) o...
What is Script Background & Fix Scripts? I think both are used for running ad hoc scripts without the use of any workflow object or BR etc. But what is the difference?
The GlideDateTime's addDays not working as expected. This function is not returning correct value for time In the below example I am taking time of 90 days back from current date. However the function is returning correct value till '-78' days but no...
Short Description field text is too long. How i can warp that text. Similar, to green highlighted wrap text.
Hello All. I enabled the I18N Debugging for the language translations. What I saw was that in one of my widget titles is showing two prefixes : MSG: GMLD: Case details I'm not able to figure out how to translate this title to another language. Plea...
Hi Experts, I'm seeing "Tour ended because the next step was not found" on portal guided tour, and i tried to edit the step and found this error "Placement options are unavailable for hidden step" its not letting me place the txtbox I think. I'll at...
Hi, I have a requirement like I have to create Requests in ritm table and the Excel sheet contains the values which are to be inserted into the RITM variables . is it possible to Insert the values from the Excel sheet to the RITM variables and also...
Is it a best practice to show relationships between Assets? If so, how can it be done in ServiceNow? Example: Two component devices are connected to each other to work as a single unit. They can be purchased and tracked individually in ServiceNow. Bu...
We've recently upgraded to London Patch 4. In some of our lists (apparently depending on which view is used by the list), we are now seeing empty values in the list display as either (empty) or blank values. Previously, we did not see (empty). I a...
We would like to Build AVP Server for Exporting PDF in Servicenow. I have raised case with HI and they suggested to follow the steps as in KB Article https://hi.service-now.com/kb_view.do?sysparm_article=KB0661827. In the article we need to download ...
I have some variable in my record producer to create incident which does not map to incident form, I need to show them as they are available on ritm and sc_task via a catalog item? Is there a way to achieve this oob?
Hi Experts,I need to create survey with following points,an end user should receive an email with embedded survey with the below content : Introduction : Your ticket has been resolved. Please help us improve by taking our short satisfaction survey .T...
Hi Everyone, I just want to know whether the following thing is possible or not. I have a choices like apple,mango,orange,banana in "fruit type" choice field and I have a string field "fruit name". When user enters value in string field, it needs to...
Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...
