ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Knowledge Base Icon

Hello Community! When someone search for articles the result list shows the icon from the Knowledge Base. Is there any way OOB to add an icon to the article so it shows on the article list? I tried this workaround       https://hi.service-now.com/kb_...

Customize Service Portal Approval Widget

I would like to customize the approval widget to show all fields of the record being requested vs just the requested item information that comes with default. (Actually exactly what this blog post is referring to https://blog.cdw.com/services/how-to-...

find_real_file.png find_real_file.png
gregrice by Tera Expert
  • 4275 Views
  • 1 replies
  • 3 helpfuls

Resolved! Nested Groups

Few years ago, when external consultants helped our company with ServiceNow (Jakarta version) implementation, they advised that Nested Groups concept didn't work well. I am wondering if that's the case or/and something has changed in more recent vers...

Greg92 by Giga Contributor
  • 3593 Views
  • 8 replies
  • 4 helpfuls

RITM stages

I am trying to understand the stages of RITM.  It looks like when RITM is created, it shows the number of circles depending on the path it expects to follow and shrinks the number of these circles when it is rejected and completes with fewer stages. ...

find_real_file.png find_real_file.png
Giri6 by Tera Expert
  • 5411 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to stop fix script execution?

Hi,When I run a fix script - there is possibility to Cancel Job by pressing corresponding UI Action. However as I already noticed - screept proceed on execution. Is there a way to halg script execution immediately?

Andrii by Kilo Guru
  • 16219 Views
  • 5 replies
  • 5 helpfuls

Resolved! AWA - Work items not assigned

Hi community ! I have troubles when testing AWA on my developper instance. I'm actually testing AWA for Incident (with corresponding plugins which are installed). I've configured my channel linked to Incident table, and my queue with an assignment el...

bourhoud by Kilo Expert
  • 5053 Views
  • 14 replies
  • 5 helpfuls

gs.nowDateTime() returning incorrect time

We have a UI action on a Work Order Task that sets the work_start to the time the button was clicked. We noticed it is setting a time but the time isn't close to accurate. Code: current.work_start = gs.nowDateTime();  The time I clicked this was arou...

e_wilber by Tera Guru
  • 6215 Views
  • 4 replies
  • 3 helpfuls