Hi there,What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal.We've been...
Hi, Who can see updated worknotes ? All members who are added to the board? If so what is the difference between adding an update as an additional comment v a worknote. Thank you, Wendy
Hi, Is it possible to switch on email notifications to allow a user to receive an email notification when they are added to a visual task board and a notification when a task is added/ updated on the board? thank you, Wendy
Hi, Is it possible to run a report to show a list of PTSKs? I don't see the relevant drop down in the report parameters. Thank you, Wendy
Hello All,I have created a variable with variable type 'Macro with Label'. So how can i find element id of this variable.RegardsBhushan
I'm having issues with ServiceNow Groups sys id's, Where Dev, Test, Prod groups sys ids are different. When I Pushed my workflow updates to test they have different sys ids. What is the best process to maintain them Unique Sys ids?
Hi, I created a child table from CMDB_CI called u_parking_spots. I'm trying to enable auditing on this table, I managed to enable some field but there is one I can't: Assigned. To do so, I followed the documentation but the system still doesn't let m...
Hi, I need a REST end point using which I can fetch instance version of my ServiceNow instance. Many people have posted a URL https://<instancename>.service-now.com/xmlstats.do which gives XML output, however due to some reason this URL is not accep...
Hi everybody , when i try to impersonate the user , this error is occur "The user you selected could not be impersonated" what can i do? thanks ,
Hello, We have an issue on order guide that requested for field is not showing Inactive users for non admin users, there is no condition on requested for field also. Any idea how can this be fixed.
Hi. Although I have the "app_service_admin" role, there is no "Application Services" option in Configuration -> Application Services as stablished in: Manually create an application service" https://docs.servicenow.com/bundle/london-servicenow-plat...
Hi! I created a "True/False" field and displayed it with a drop-down list with none, since the field will be a mandatory one. I created related choices to the field in order to display: No -> for "false" value Yes -> for "true" value. The system is ...
Hi, Currently queue managers are unable to see tickets assigned to the queues they manage unless they're a member of the queue. Within group management we have a Managers variable(Queue Manager). I would like to design a way to add the manager as a ...
Hello Team, I want to know that cloning of existing widgets is recommended in the portal. If I clone the widget, is it considered as a custom widget? Any problems we will face when instance updation? Can you share your suggestions? Thanks.
I am looking at my event log and I see the same record once as ready and 4 times as tramsferred. Will this only run once? What does transferred mean?