Images in description field

[Bosse]

Hi,

Im wondering if its possible to have an image visible in the description field for an incident?

When a user sends a ticket by email and has images in the email, the images get uploaded and put as attachments. But I want them showing together with the text in the description field.

The image below shows how it looks like now. I want the images being visible in the description.

Is this possible?

[SanjivMeher]

It is only possible, if you have an TML description field.

The way I do it is, I add those details to the comment field in the inbound action.

For ex

current.comments = "Security Request created by email forwarded by: " + email.origemail + "\n\n" + email.subject + "\n\n[code]" + email.body_html+'[/code]';

instead of email.body_text, I use email.body_html and add it inside [code] tag, so that it will display the exact content with images.

[SanjivMeher]

Following threat should help

https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928

[Bosse]

Hi,

Thanks for the replies!

This seems to work good in comment fields. But i'm wondering if its possible to have the same result in the description field? Where could I apply the HTML to description?

Thanks!

[SanjivMeher]

You can't do that with description, because description is a string field.

In one of the projects, what I did was, I created a new field HTML description and displayed it only when it has data. And hidden the actual description field in such cases.

And in the inbound action added script as 

current.u_html_description = email.body_html;