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07-09-2018 10:23 AM
When impersonating user on a developer instance, the drop down list will show the user Name & User ID. However, in my company instance, it's only showing the user Name.
I could not figure out why it's doing this. All UI pages, macros & script includes related to impersonation is out of the box.
Normal impersonation ...
What I'm seeing ...
*Note:
Not all users have User ID. Some of users in the list above does though.
Any input is appreciated. It's a minor nuisance that I'd rather not open a HI ticket for.
Thanks in advance.
Solved! Go to Solution.
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User Experience and Design
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08-30-2018 07:42 AM
I gave up and finally created a HI incident. The solution is so simple, but you wouldn't think to do so.
It's a known issue in Jakarta & Kingston. KB0693438 : Impersonation dialog doesn't show User ID values
Basically, in your User table list, make sure the Mobile view contains both Name & User ID field. That's it.
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07-09-2018 11:16 AM
Same issue if you go to "impersonate_dialog.do"? And I guess you have no problem seeing the user name when you go to the user list?
//Göran
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07-09-2018 11:24 AM
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07-09-2018 11:27 AM
Forgot to add that I can see the User ID (user_name) on the User table.
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07-09-2018 12:06 PM
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07-09-2018 01:28 PM
None of the fields are set as display. Same with my developer instance.
Just for testing purposes, I set the user Name field as display. No changes to impersonation functionality.
However, things look different when I set the User ID (user_name) field as display. The impersonation drop down list shows the Name if the user doesn't have a User ID. For users with a User ID, it's showing it twice. Same behavior in my developer instance if I set the User ID as display.