Impersonate User not showing User ID

Syaharruddin · ‎07-09-2018

When impersonating user on a developer instance, the drop down list will show the user Name & User ID. However, in my company instance, it's only showing the user Name.

I could not figure out why it's doing this. All UI pages, macros & script includes related to impersonation is out of the box.

Normal impersonation ...

What I'm seeing ...

*Note:
Not all users have User ID. Some of users in the list above does though.

Any input is appreciated. It's a minor nuisance that I'd rather not open a HI ticket for.

Thanks in advance.

Syaharruddin · ‎08-30-2018

I gave up and finally created a HI incident. The solution is so simple, but you wouldn't think to do so.

It's a known issue in Jakarta & Kingston. KB0693438 : Impersonation dialog doesn't show User ID values

Basically, in your User table list, make sure the Mobile view contains both Name & User ID field. That's it.

View solution in original post

Goran WitchDoc · ‎07-09-2018

Same issue if you go to "impersonate_dialog.do"? And I guess you have no problem seeing the user name when you go to the user list?

//Göran

Syaharruddin · ‎07-09-2018

impersonate_dialog.do looks like the old UI15 / UI11 interface. It doesn't have a drop down, but a reference field. Not really the same issue since you can modify the list on a reference field. Same on developer instance as well.

Syaharruddin · ‎07-09-2018

Forgot to add that I can see the User ID (user_name) on the User table.

VarunArulmani · ‎07-09-2018

I have faced a similar issue. Go to sys_user table and verify what field has display value set to 'True'. If the display value is coming from a 'Calculation' then you have to investigate the corresponding script include.

Syaharruddin · ‎07-09-2018

None of the fields are set as display. Same with my developer instance.

Just for testing purposes, I set the user Name field as display. No changes to impersonation functionality.

However, things look different when I set the User ID (user_name) field as display. The impersonation drop down list shows the Name if the user doesn't have a User ID. For users with a User ID, it's showing it twice. Same behavior in my developer instance if I set the User ID as display.