Impersonate User not showing User ID

[Syaharruddin]

When impersonating user on a developer instance, the drop down list will show the user Name & User ID. However, in my company instance, it's only showing the user Name.

I could not figure out why it's doing this. All UI pages, macros & script includes related to impersonation is out of the box.

Normal impersonation ...

What I'm seeing ...

*Note:
Not all users have User ID. Some of users in the list above does though.

Any input is appreciated. It's a minor nuisance that I'd rather not open a HI ticket for.

Thanks in advance.

[Syaharruddin · Accepted solution]

I gave up and finally created a HI incident. The solution is so simple, but you wouldn't think to do so.

It's a known issue in Jakarta & Kingston. KB0693438 : Impersonation dialog doesn't show User ID values

Basically, in your User table list, make sure the Mobile view contains both Name & User ID field. That's it.