Include current date in Quick Message

[Mike McCall]

I know you can include dynamic field values in Quick Messages by using something like ${number} (or even ${variables.impacted_user_count}). I also know you can use ${current_user} to include your own name.

Is there any variable that would output the current date?

• I tried ${current_date}, as well as some other possibilities like ${mail_script:failed_attempt_at_printing_date}.
• ...but I haven't gotten anything to work.

[SanjivMeher · Accepted solution]

I dont think you can add anything except the fields in the current record.

Asked several times, but no solution.

https://www.servicenow.com/community/developer-forum/how-to-add-current-date-and-time-in-quick-messa...

https://www.servicenow.com/community/developer-forum/add-current-date-in-quick-messages-template/m-p...

[Mike McCall]

Ooh, there are some interesting workarounds in those links.

• The biggest seems to be creating a business rule on the [sys_email] table to do your own text-swapping.
• I also wonder if it'd be possible to add a custom field on the ticket table--one that's constantly updated to contain the current date.
• Both of those feel like pretty intense customizations, though, so I'll consider the correct answer to be "we can't do it." 😇

Thanks for the response, Sanjiv!