Increase number of search results in AI search in Virtual Agent

[Yousuf Kamal]

Currently AI search is giving only 3 results. I want to return more results as it is possible all 3 results are not relevant. I would like to have relevant search results first over a period of time. Is there any way to do this?

[Yousuf Kamal · Accepted solution]

Unfortunately it is not possible to change as of now. I raised a HI case and received following response:

As of now, the count 3 is defined on the backend Java layer, which customers cannot override through system config or custom scripts.

[valter479]

Hi Yousuf Kamal, 

Instead of changing the count, do you know if there a way to use pagination?  so user has option to show new 3 results with the same keywords.

Thanks,
Valter

[Yousuf Kamal]

AI search will return only top 3 results in VA, no other results even in JSON. Only other possibility is to provide contextual search if user selects "Show more".

[Syed Atif Quadr]

Admins can expand the number of AI search results displayed up to 10, using the com.glide.cs.ai_search.max_regular_result system property.

Please click Helpful if it helps.