Hi
This issue relates to roles which have been inherited by a user via membership of a group, which are then not deleted when that user is removed from the group membership.
Previously, I was able (as advised elsewhere in the Community) to export the records from table 'sys_user_has_role' to an XML file, then change the 'inherited' attribute to false, and then import the amended XML file back in to ServiceNow. In Jakarta this worked.
In London, when I attempt to import the amended XML file into the system, I get error 'Skipping record for table sys_user_has_role and id ************************** - permission denied'.
I have the admin role; I have used Elevate Roles; I have even disabled all write access controls on the sys_user_has_role table. I still get the error.
Any help with this would be much appreciated.
Martin
