insert clickable link to RITM in TASK info message

[will_smith]

I am trying to implement a clickable link to the RITM# in a catalog task. What is the general syntax around this? I've read up on the wiki.

function onDisplay(current, g_scratchpad) {

  //This function will be automatically called when this rule is processed.

  var ritmAttachments = new GlideRecord('sc_req_item');

  ritmAttachments.addQuery('sys_id', current.request_item.sys_id);

  ritmAttachments.query();

  while (ritmAttachments.next()){

  if(ritmAttachments.hasAttachments()){

  gs.addInfoMessage('Please see ' + current.request_item.getDisplayValue() + ' for attachments related to this task.'); //Wanting to make THIS clickable

  gs.addInfoMessage('You can track status from the <a href="home.do" class="breadcrumb" >Home Page</a>'); //What goes here to put the URL for the parent record????

  }

  }

}

[Brian Dailey1 · Accepted solution]

Hi William,

Try using something like this:

        var url = 'sc_req_item.do?sys_id=' + current.request_item.sys_id;

        var msg = 'Please see ' + current.request_item.getDisplayValue() + ' for attachments related to this task.'

        gs.addInfoMessage("<a href='" + url + "'>" + msg + "</a>");

Thanks,

-Brian

[will_smith]

That is very helpful, thank you Brian!

I adopted your code a bit and used the following, as I think it looks a bit cleaner with only the RITM# highlighted. Thanks for the quick response.

function onDisplay(current, g_scratchpad) {

  //This function will be automatically called when this rule is processed.

  var ritmAttachments = new GlideRecord('sc_req_item');

  ritmAttachments.addQuery('sys_id', current.request_item.sys_id);

  ritmAttachments.query();

  while (ritmAttachments.next()){

  if(ritmAttachments.hasAttachments()){

  var url = 'sc_req_item.do?sys_id=' + current.request_item.sys_id;

  var ritmNum = current.request_item.getDisplayValue();

  //var msg = 'Please see ' + ritmNum + ' for attachments related to this task.';

  //gs.addInfoMessage("<a href='" + url + "'>" + msg + "</a>");

  gs.addInfoMessage('Please see '+"<a href='" + url + "'>" + ritmNum + "</a>" + ' for attachments related to this task.');

  //gs.addInfoMessage('You can track status from the <a href="home.do" class="breadcrumb" >Home Page</a>');

  }

  }

}

[zica]

Hi William,

Here How I achieved a similar query to yours, Every time I send an email to our users, they've got the incident/request/req_item/task number into the email which is clickable and redirect them to the appropriate form,

Here is an example of incident, you can customize it as your requirement :

Under you email notification :

insert this following row : Call : (${URI_REF}/${nameOfYourField})

Kind regards,

ZA

Do not feel shy to mark correct or helpful answer if it helps or is correct

[Brian Dailey1]

Sure, no problem.   Please mark as correct if it was a solution.  

Thanks,

-Brian

Edit:     *Thanks*