Hi everyone,I'm trying to create a Business Rule in ServiceNow that prevents users without the itil_admin role from changing the state of an incident to "Resolved". I've written the following script, but I'm encountering the error message "Invalid up...
Hello, I have a record producer that once submitted, needs to trigger a flow designer flow. Is this possible? If so, how can I do that? Thanks!
I found a weird behavior, For a "Container" component I'm not able to apply the styles. In the video I shared, I tried to apply some background to the container. but once I click on the save the style is disappearing. Currently I'm using Utah rel...
I'm trying to hide the edit button in the workspace I tried create a new record in "sys_ux_list" and checked the hide quick edit button but it didn't help! Has anyone came across this?
Hi Team,I am currently in the process of revising our policy, process, and procedure document related to Service Catalogue and Request Management, with a focus on utilizing ServiceNow as our ITSM tool.Would it be possible for someone to share a link ...
Hi all!I want to ask for your insights.In the article form, I have:custom List field referencing assetscustom Choice field that contains various classes (e.g., Software, Hardware)I want to grant read access to the article based on the selection of th...
I have a number of records that are supposed to use a flow I created but I'm not seeing the corresponding executions on the flow.The records are extended from the task table for a custom application, and the flow walks it through the process. The tri...
Hi everyone,I need help creating a form in ServiceNow with the following requirements:Variable 1: Single-line text inputVariable 2: Single-line text inputVariable 3: Single-line text inputVariable 4: Yes/No selectionThe goal is that if Variable 4 is ...
Hi, all, I have a process flow with 7 steps. The Choice list is set where the value = the label and the sequences are correct. The Process flow formatters are also set up very simply - for each name, the state needs to match the label. When we create...
We would like to test against User Criteria definitions in the condition of a business rule, UI action, client script, etc.Is there a way to script to test against User Criteria definitions and return true or false?
We have Test Catalog Item "Order a Laptop" -> were a reference field "Requested For" - "sys_user". Field 1: Requester --> Satisfies specific User Criteria' Filed 2: Requester For --> We need a filter for the users only who satisfy the user criteria...
Hi, everyone.I am facing a simple problem that is giving me a big headache.I am trying to change the color of the banner for the instance. At first, I tried using the UI16 Config, but it didn’t work. So, I configured a theme:{ "base": {}, ...
HI everyone. I preinstalled all the necessary plugins to work with Universal Request. After this Universal Request list menu is visible in the action list menu on Agent Workspace by default.And now I'm trying to display Universal Request list menu to...
Hi Everyone In smart assessment, I want to get scores of questions from that particular section and multiply those scores to get final impact rating. I am trying to do it by Automate response script but unable to access score column in it. Please kin...
I’m currently decommissioning a form and need to delete all its related objects, such as scripts, workflows, REST messages, etc. For Script Includes that are used by actions in my flow, is there a way to check which flows are using a particular Scrip...
