Hello, We are working on a "tagging exercise" for routers and switches. Service Now is able to discover the actual device (router in this case) and it is able to discover the Interfaces on the router as well. My understanding is that there are tables...
Hello All,We have activated EMR Help Plugin for accessing ServiceNow within Epic and without Leaving Epic. A portal got installed (emr_assist) with this plugin. We have associated the AI search to this portal. When we are launching this portal within...
Hi there, I have a requirement to utilise the UI view of Playbook, to see the stages and activities. It works fine if I define the activities within the playbook itself. However, my requirement is to use a single playbook for about 50 different type...
How to hide the "create a report" button in below page? I can't find it in "UI action" table, is it a widget or something else? I want to hide this button for some users and also pop up a message window. Thanks.
Hi,I have a catalog item form that has this "Add" button that when clicked brings up a modal dialog/window with some fields or dropdown listboxes for DB Server Name, DB Name, etc. How do you do the Steps in ATF Tool? (something new to me)Please give...
I'm attempting to use the VA API via Postman to call a VA topic. It appears that the topic I am attempting to call is not being taken into consideration. Since I need to route chats to different queues based on user selection, I assumed that calling ...
1.I have created a record producer on Demand table.2.Created a producer variable of type select box"Request Type" -Service catalog,Incident,Change.3.When Request type is Service catalog i need to send approval notification to Catalog owner .Catalog o...
Hello everyone, Currently I'm working on Service Portfolio Management. Kindly suggest me which one is the best course to do in SNOW.
I have wrote this script in a UI action to resolve a ticket. I have listed all of my categories on it. The question I have is how do I get it so the dependent sub categories will show based on the category selected.
Hello everyone,We need to change the order of the output displayed as a carousel in the virtual agent. We want the Assist Summary card (from the knowledge article) to appear first, followed by the catalog and other cards. Specifically, the card shown...
I was trying to fetch data through servicenow batch request but somehow it is throwing 500 status code error. Please find the payload and the error message. Please advise me. https://dev.service-now.com/api/now/v1/batchpayload = { "batch_request_...
While experimenting with large-scale data import following this excellent guide: How to import 4 million records in 3 hours , I faced a practical challenge - how to efficiently delete millions of records for repeated testing. This led me to explore a...
Hi,I'm trying to create a catalog task. but its showing the error as "Record in sc_task table does not exist or is unreadable" and I noticed the task is getting created but when I close complete this error task, its not going to the next steps and t...
Hi Team,How to Change CSM/FSM Configurable Workspace name Thanks!
I'm currently using "System Address Filters" and "Email Address Filters" to create a Blacklist (Deny list) for inbound emails.The problem here is that my instance is configured to receive SMTP as a Email Account type and "System Address Filters" is o...