Integrate ServiceNow with your 3rd party App KB that use REST API

[Shariar]

Hi

I'm pretty new at the ServiceNow platform.

I need some help to connecting me up to a external knowledge bases database using the REST API.  

I have got a connection to the third party application using Outbound -> REST MESSAGE API.   But i not sure where to go frome here.    

Example: If i write something in the Short description field. i wil get some KB frome Servicenow DB and frome external kb.

Is there anyone who has made any similar who can give me some help or are examples that I can see ?

I hope someone can help me with this case.  

Thanks

[Ashok Katam]

Hi Shariar

what exactly you want to do? are you trying to retrieve something from third party app to ServiceNow? or you want to post something to your third party app from ServiceNow?

[Shariar]

HI Kumar,

thanks for your reply:)

To get some info from third party application. I want to get a connection from ServiceNow to a third party knowledge base application.

[Ashok Katam]

In your first post, you said you already connected to third party application (If i read it correct)

basically you need end point, authentication details for connecting to your third party app

Once that is done you can setup your GET method and you can TEST that method using the options over there

below link and video in that would be a good starting point

http://wiki.servicenow.com/index.php?title=Outbound_REST_Web_Service#gsc.tab=0

[Shariar]

Yes I have done the GET part to.

But after that, how can I use the json results from the GET call?

I want to do knowledge base search from the external third party application when I write somethin in the short description field.

sorry that I did not explain myself properly 😞