Integrate ServiceNow with your 3rd party App KB that use REST API

[Shariar]

Hi

I'm pretty new at the ServiceNow platform.

I need some help to connecting me up to a external knowledge bases database using the REST API.  

I have got a connection to the third party application using Outbound -> REST MESSAGE API.   But i not sure where to go frome here.    

Example: If i write something in the Short description field. i wil get some KB frome Servicenow DB and frome external kb.

Is there anyone who has made any similar who can give me some help or are examples that I can see ?

I hope someone can help me with this case.  

Thanks

[Ashok Katam]

It all depends on the triggering point of your REST oubound call, in other way when you want this search to happen and what you want to do with the result..

You can use your JSON result in your script and display the data from the result to anywhere you want

You can call this webservice from your business rules or client scripts (using script includes) and manipulate result data according to your requirement

I did not understand what do you mean by your statement---- "when I write somethin in the short description field"

[Shariar]

in the incident form you have shot description, and when someone write something in there you get some   knowledge base suggestion.

I Want the external knowledge base to show up there.