Integration between modules in ServiceNow

[kms]

Hi All,

I am ServiceNow noobie. Recently, working on few modules; I was stumped by a problem.

How can ServiceNow modules be integrated with each other ? Is this an inbuilt feature provided by Service Now?

Take for example a product catalog and Procurement module.

If to be done with scripting; can you generalize the steps to be identified and taken ?

Are there any links or references that you can mention ?

[Pradeep Sharma · Accepted solution]

Hi Shyama,

Can you please elaborate further on your requirement.

Meanwhile you may find below links helpful.

GlideRecord - ServiceNow Wiki

Database Views - ServiceNow Wiki

Integration Overview - ServiceNow Wiki

[Community Alums]

Hi Shayama,

I agree with Pradeep. What exactly are you looking to do?

The Applications in ServiceNow typically communicate natively and do not require integration. Your example with the Product Catalog and Procurement is an example of this: When you create Catalog Items from Models in the Product Catalog, the Request process goes through the Procurement Application to source the request and track Purchase Orders. No additional "integration" is required unless you would like it to more or something differently than it does by default.

Ben

[ftvbyhujnmk]

Hi In Genaral, SERRVICENOW is service management tool   . in OOB it follow the ITIL process to related each other.

ex:

Incident -> problem ->change-> release..Etc

if   required ,you can create your own flows...

thanks

Trinadha

[kms]

Thanks Trinadha