Introduction to the Content Management System

[#1]

The Service-now.com Content Management System (CMS) is designed to provide a b2c interface between the IT department and the user community. Rich in functionality, the CMS uses a familiar interface while integrating with the existing Sevice-now.com implementation. Robust style and customization options allow easy corporate branding and standards-based building blocks designed for use by non-programmers. This session will provide an overview of the CMS and focus on the Pioneer Natural Resources and Queensland Transport deployments.

[#2]

OK let's try an easy one this time. In the Lists section under Content Management, I want to add a list that has a Conditional statement. I want a simple statement that says "If user is in ITIL group then return true". From my understanding if that Conditional statement returns true then that list shows up.

Any help would be greatly appreciated.

[Brad Tilton]

That's correct. You would put something like

gs.hasRole('itil')

in the condition field. Then any logged in itil user would see the list, but non itil users would not.

[#4]

Thanks - That worked like a champ. Is there a place where I can get this info from? How would I have been able to figure out "gs.hasRole" is there a list of commands somewhere?

I have another question with conditions and lists. I want to have a list only appear when it has value in it. For example...

Here is my list
Display all "kb_knowledge where topic is outage and workflow is published"

The condition I want to add is when the above query is true then display, thus a list that does not have published articles won't display.

[Brad Tilton]

There is the following wiki page, as well as looking at the conditions of many of the business rules in the system.

http://wiki.service-now.com/index.php?title=GlideSystem

You might be able to use the following method for the condition.

http://wiki.service-now.com/index.php?title=Using_GlideRecord_to_Query_Tables

[#6]

Those helped thanks.

How does the CMS system works with update sets? Does it work just like everything else?