IP address access control issue

[Gauri Kaner]

Hi Team,

Please can you all help me with IP address access control issue. I have added all possible IP address i know but after adding deny configuration I am still getting error that my IP access will get restricted i am unable to figure out which IP address it is exactly asking for.

Regards,

Gauri

[Hitoshi Ozawa]

HI Gauri,

Need information on exactly what has been done and the result. ServiceNow is an Internet service. If using vpn and NAT, it is necessary to use the external ip address instead of internal IP address (e.g. 192.168.x.x).

Following page has information on IP Address Access Control.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/login/task...

Information on VPN

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/encryption...

[Leo Joseph]

Hi Gauri,

Are you getting the below error ? 

Invalid update
Altering that range would lock your current IP address out!

The IP range you are trying to deny might come under your current Public IP range and that range would lock your current IP address out!

Allow a range that contains your current Public IP first.

To know what is your IP address, use this URL: https://www.whatismyip.com/

Refer: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749055

Regards,

Leo Joseph.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0749055 for more information.