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Dot walk from Incident table to CMDB

This is my first week using SN. I am trying to dot walk from the Incident or the Problem table to the Configuration Item or even the CI Relationships table using the Reporting module. This seems like it should be easy but I cannot figure it out. Any ...

bkeyes by Kilo Explorer
  • 1329 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reference qualifier in glide_list

Hi,I want set a reference qualifier in the glide_list.Can some one help what is the issue with this code?It is not going inside the callback function. filterSKUByPO: function() { if (current.variables.u_dos_po_number == '') { return; } var po=current...

salu by Mega Guru
  • 1689 Views
  • 6 replies
  • 0 helpfuls

ACL - current ?

I'm writing ACLs for TimeCards and here is the issue I faced: within ACL Script I want to log:gs.log('**** TimeCard.Sunday.acl.week_starts_on = '+current.week_starts_on);However value of current.week_starts_on is always different and unpredictable. S...

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Andrii by Kilo Guru
  • 4546 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to ignore workflow for specific catalog item

If i have a common workflow for all catalog items and i want to ignore attaching workflow for a specific catalog item, how can i achieve this?I see there is no input condition for workflows on Requested Item (sc_req_item) table. If i select the table...

Community Alums by Community Alums  
  • 1899 Views
  • 3 replies
  • 0 helpfuls

Resolved! save values from field to table

Hi ,I am looking for a code to save 2 values in the Virtual Machine CI form (cmdb_ci_vm table). Form will have fields VMname1 , IPAddress1 Similarly VMname2 , IpAddress2 ,VMname3 IpAddress3 and have to save the data filled in these fields in a table ...

aastha3 by Giga Contributor
  • 3369 Views
  • 41 replies
  • 2 helpfuls

Resolved! Implementing ServiceNow for the first time

I have recently moved from Remedy to ServiceNow and I have been given a project to implement servicenow project.As I am new to servicenow, I would be needing help from you people to implement it correctly and efficiently.Can you pls share some links,...

Khanna Ji by Tera Guru
  • 4065 Views
  • 7 replies
  • 2 helpfuls

More OOB images?

I am working on several Service Catalog updates, and I'd like to use as many of the images that appear to have been designed by Service Now as possible to keep the look consistent. I've searched through the image library and can find quite a few that...

Marcel H_ by Tera Guru
  • 1853 Views
  • 3 replies
  • 3 helpfuls

Out of box permissions/roles

List all out of box permissions/roles in servicenow along with their significances.Like in BMC Remedy, we used to have Incident user who can submit/view/create Incidents and update only his support group incidents. Like this...

Khanna Ji by Tera Guru
  • 4534 Views
  • 4 replies
  • 0 helpfuls

Resolved! Resize html field editor

Hello,Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?HTML Variable Saved:How it appears on the Service Catalog:A lot of white spaceAny help would be much appreciated.

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Ashley by Kilo Sage
  • 2667 Views
  • 8 replies
  • 1 helpfuls

Database View for SQL Server Reporting

HiA client of mine requires information on their SQL Server installations to be gathered and then reported on in a particular manner. Discovery was set up and is collecting all the information they need into various parts of the CMDB but they now nee...

Goran by Tera Contributor
  • 1561 Views
  • 6 replies
  • 0 helpfuls

Survey Scorecard Average Ratings

Hello all,We are delving into Surveys for the first time and I have a question about the 'Average Rating' on the scorecard. I expected the 'Average Rating' to be an average of all responses to the indicated category but it appears to show some sort o...

mattweinell by Kilo Explorer
  • 2910 Views
  • 2 replies
  • 1 helpfuls