Hi All,We have enabled Contextual Search on the incident form for the user to view the list of knowledge articles based on the short description on the incident. The contextual search functionality is working as expected. The requirement is on clicki...
Hi Guys,I am not sure why but GlideSysAttachment.copy isn't working for me. There is a requirement where I need to copy the attachment of a requested item into a catalog task for a specific catalog items and this isn't working. I already tried using ...
I have inherited Discovery at my shop. I am trying to determine where mid_server gets the value for a printer's name. Some printers seem to have a value from the device (such as AFICIO MP 4001) and some have the "real" name that we use for our printe...
Hello ,Is Ticket Auto Dispatch is possible through service now ? If I would like to know how to perform Ticket Auto Dispatch that in service now .Your inputs would be highly appreciated.Thank You,
I required the table name of approving item see below i used this code to know the category of service catalog if (current.document_id.cat_item.category=="b1ff3f670f66420047a05d78a1050e5e") answer = true;else answer = false;
This my onChange Client script that makes the comment field mandatory if correct state is selected.My problem is that if i select state(1,2,4) the comment field will become mandatory and I select state(3), it wont become mandatory.Could you help me...
Looking for field data validation1. It should start begin with an alpha character 2. Can only be (a-z) lower case 3.(0-9) numbers4. "-" (hyphen) character.Please also suggest if it should work on Onload , On change or onsubmit.There is a field of a...
Hi,I dont happen to see SLA related list on Request Item form. I have a SLA configured to run on request item table. Suggestions how can I see my SLA there?
how to add approver in workflow depending on selection of user for a field like lookup select box?
In the process of setting up an integration between a 3rd party CMDB and ServiceNow. They have provided a REST API to query their database.I have used both SOAP and REST queries in the past to pull specific data on demand and use it, but in this ca...
How can we get the xml of request item raised along with the variable values filled in for that request item, currently show xml shows only the fields not the variables
When a task for a request item is created, how does actual start date and end date is populated? Is this ootb? If not, How can both of the dates be updated, any best practice use case you have seen?
Hi is it possible to make a dynamic recipient for a notification.For example: (Notification Email Script)if(condition) notify group Aelse notify group Bis this possible?I was thinking of using the addAddress(String type, String addres...
Hi Can anyone help me on the list of , Best practices/ check list for implementing CMDB and Discovery ? thanks in advance for your response.RegardsKiran
Hi ServiceNow Community!We're looking to bring our on-boarding process into ServiceNow but not exactly sure of the best practices are to accomplish this and curious how other admins do this. Currently this process doesn't live anywhere.I was thinki...
