Hello Everyone,How is your experience with Service Portal ? We upgraded our Sandbox instance to Helsinki & starts customizing the service portal. But we observed its taking too long time to load, sometimes portals is not navigating the new pages.Any ...
Hello everyone,I have a display issue with an order guide in Helsinki. For each items included in this order guide, I associated its short description, its picture and it's price. All of that are well displayed on back office and work as expected but...
When logging a new requested item through the service portal - the 'due date' is automatically set to a value (about 5 days out).where is this set and how can I change the default?ThanksCarl.
Hi, Service Now rookie here so please be patient.I have a very simple workflow that creates 4 tasks sequentially -- each task is created once the previous task is closed. What I'm finding, however, is that when the first task is closed the RITM clo...
Can someone take a look at this and see why this Approval - User is getting skipped? Second approval should go to the Application owner which is set to the configuration_item.owned_by
Hello everyone, I need to copy the Description field on the Catalog Item form to the related RITM. I tried to write a BR after insert on the Catalog Item tablebut it does not do any good. Any help is appreciated.Thanks in advance.var gr = new GlideRe...
Is there any way to clear the "Assigned to:" when you change the "Assignment Group"?I have seen a couple of times where for example the incident Assignment Group is set to Desktop Support — Houston and the assigned to is Joe, then I would set the inc...
Hello all,I have a record producer that I am using a glideAjax() with in order to contextually populate certain fields in my form. Everything works fine from the Self-Service > Service Catalog side, however, the Service Portal does not appear to be t...
Greetings,I have a catalog client script that performs validation on a record producer onSubmit.I am running into a bit of a problem when I attempt to delete a user record from within the catalog client script. I found the following Servicenow docume...
Hi all,I am looking for some help on referencing a value from another table to this catalog item. The screenshot below shows an example of me wanting to auto-populate the Billing ID of the company when the company name is filled. I have done this wit...
For a Knowledge base with category->sub-category structure, what is the best way to assign single or multiple approvers to a category? When an article is created under the category/subcategory, an auto approval request must be triggered to the assign...
How do I get spacing (e.g. new lines) into the Help Text of a Service Catalog variable.If I setup the Help Text as follows:It displays as:Any help appreciated - thanks in advance.RegardsMartin
I have one service portal and want to hide a widget instance.
Hi,I was wondering if anyone out there has any experience with integrating the service request fulfillment process & tables (sc_req_item, sc_task) with the change management process & table (change_request).I am working on building out a catalog item...
How to I get Users' Transaction infor from Business Rule or other server script?
