For some reason, the "Approval for" column in the My Approval - Pending view does not reference the RITM or CHG awaiting approval. It used to be where this column would show the RITM hyperlinked so you could simply click on the link and it would ta...
Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...
Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select. The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...
Anyone have a script they you to allow users to setup a delegate via the Service Catalog instead of going to the user profile? Thanks in advance!
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Have a need to reset a Yes/No variable(Included --None--) back to not answered, after it's been answered. Will perform in a script.Tried the following two commands but no luck.g_form.setValue('question_2', '');g_form.setValue('question_2', '-- None...
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...
Hi AllI am working on a integration for provisioning servers from Catalog items, Users from catalog item can fill the inputs , these inputs will be passed via a REST API to external app which will provision the VMs. I have created a REST Message and ...
I have created a record producer to create Change records. I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...
Hi,I am new to cmdb world. I was asked to copy the cmdb_ci table to lower instances.When I compared 'cmdb_ci' table in prod and dev/test, there were some 1000 records missing. Now, I need to get the prod data into dev/test, update the existing ones a...
Is it possible to upgrade the tinyMCE text editor to version 4.3 in ServiceNow (Helsinki version)?
Hello Experts,I am looking for licensing model for the various modules of ServiceNow. That is what modules are available by default out of the box with the purchase of ServiceNow instance and what modules need to bought separately by paying additiona...
Hi all,How would I set up the Service Catalog such that when a user adds a comment to Additional Comments (On the Request), an email notification is sent to the Assigned To (On the Task)?Regards,Luke
Hi SNOW experts, In my current Service Now client instance we are facing multiple scenarios where users are able to proceed saving the form without populating mandatory...
In a catalog client script, how would I check and act on something depending on what order guide is being used for a specific item?Example:I have a catalog Item "My Item" with fields "field_1", "field_2", and "field_3".I also have two Order Guides: "...
