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Forum Posts

Platform Runtime Licensing

Hi All, I have a couple of questions regarding PR licensing.Example scenario:There is a ABC company, what uses ServiceNow SMS for 100 fulfillers and wants to use ServiceNow Platform Runtime to manage Office cases. The Office team comprises of 20 tech...

Resolved! End user is not able to download attachment.

I have created a UI macro and widget in catalog item to download attachment by attaching   in kb articles and pass sys_id of attachment.Admin and ITIL User is able to download that attachment but for end user its saying "attachment does not exist".Fo...

anupriya7 by Kilo Expert
  • 4509 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to pass Catalog item name to task form

Hi all,How do I pass catalog item name to tasks. One way is to create it as a variable on the catalog item and pass it to the tasks in the workflow as shown below but I do not want to create a variable. How do I achieve this. I will be passing some v...

find_real_file.png
akriti2 by Kilo Contributor
  • 3551 Views
  • 5 replies
  • 0 helpfuls

Resolved! Image Size on KB article

The current Knowledge article view does not limit the image size on article. If a user uploads an article with the size (say 3944 x 2536 pixels), it will be displayed in the actual size and users had to scroll both left and right.Is it possible to li...

hanaphouse by Tera Guru
  • 4474 Views
  • 1 replies
  • 3 helpfuls

UI Policy doesn't work on RITM only

Hi everyone! I want some variables to be visible only on the task level (so hidden for Catalog Item and RITM).I used "Reverse if false" function on advanced UI Policy view, selected "Apply on Catalog Item view" and "Apply on RITM view" checkboxes, Ap...

Joanna17 by Tera Contributor
  • 2695 Views
  • 9 replies
  • 3 helpfuls

Allow external vendors to submit catalog requests

Hi,Our customer got their catalog store linked up with SSO. So their internal users logs into the company's cloud and can then access and order catalog items.now they want to allow their external vendors to view certain(not all) catalog items without...

alizaman by ServiceNow Employee
  • 1948 Views
  • 3 replies
  • 0 helpfuls

Resolved! Catalog Item Search

Hi All,I have created a couple of new Catalog Items and are active in the Maintain Items table. But when I search from them in the Global Search, it says that the name does not match any items.These items belong to an active category, no available fo...