How to get an integer field on a catalog form
When I am creating variables for a record producer on the service catalog, I don't see the integer field that is mentioned Introduction to Fields - ServiceNow WikiHow do I set my fields to an integer?
Forum Posts
Resolved! Service catalog wizard, to use or not to use
Hi,In my research to build a service catalog for my company, I came across wizards and using them to build an order guide.The Ootb order guide in the catalog is not sufficient in terms of how steps it has before checkout. It was noted on the wiki pag...
How to change order of catalog variables in variable editor of RITM .
I want to change order of catalog variables in variable editor of RITM.1. Cant change from workflow as RITM is used through workflow versions.2. Cant change order through catalog as according to the requirement catalog view on ESS should remain as it...
Scheduled Job times out in 10 mins , How to increase the time out for Scheduled Jobs ?
We have defined a Scheduled Job which calls a set of Script includes which queries REST messages and fills the CMDB tables from the response json we get , It takes more than 20 mins depending on the size of the configuration we are querying through R...
Resolved! Deleting RITM
Hi,Though I don't have admin rights, I have right to delete ritm's.i.e., when I open requests, there are >1 ritm. Then I can select all those and deleteHow can I restrict this? Is there any way
How to configure BSM Map
Hi everyone! I wanted to configure the BSM map in a way that will only show the CI's currently in Production environment. I am planning to create this by creating a new Map Menu Action that would trigger the configuration. The problem is there seems ...
Resolved! Can I pass a variable from a requested item to the approval?
Could I achieve this with a client script? I created a string field on the approval form, but I need to figure out how to pass the text from the request to the approval form.The variable on the item is a single line text variable named bms_program_...
Resolved! Category Title and Description not updated in the homepage widget?
Hello CommunityI have an issue with the Service Catalogs Homepages and CategoriesThis is how the issue appear:I created an empty Service CatalogI created some Catalog Items - Cool Service 1 - Cool StuffThen, I created the Cate...
Quick links within a knowledge article
I am currently working in Eureka and developing a Knowledge article that has three different scenarios. I don't want to create three different articles, if I don't have to. What I would like to do is be able to put quick links with in the documen...
set current date using ui action
Hi all,i am trying to set the current date(only )using the ui action button.i have created a custom button named 'delete'.Now i want to set the valid to field in the knowledge form to be set with today's date.here is the part of the code: var da...
I need to make variable Date(Requested by date) in such a way so that user cannot select past dates.
Hi All,I have a variable set applied on service catalog item, in that "Requested by date" is a variable with type as date/time, I want if user selects date as current/previous date he should not be able to submit the request or alternatively past dat...
How to integrate TIBCO BW with ServiceNow
Hi ,Can anybody tell me how to create ticket in Service Now through TIBCO BW.
Resolved! Users with the "knowledge" role unable to create new articles anymore
We noticed that our users who have the "knowledge" role are not able to create new articles anymore. This was not an issue in the past, everyone with that role had been able to create new articles. However, currently when they click on the New button...
Copy attachment from sys_attachment
Hello, I have a lot attachment on sys_attachment that I would copy on different KB Articles.I made an On after script on my Transform who import the articles. But it doesn't work.When I tried between two articles from kb_knowledge, it's works fine.Do...
Users name to display in Short Description
Hello,We have it set up so that a user can request a piece of hardware / software in ServiceNow Self-Service.When they request this hardware / software, it is sent to their manager for approval and a call will be logged on out side stating 'Hardware ...
