Attachment downloads report
Is there a table in KM v3 and KM v2 that can help provide a report on how many times an attachment to an article has been downloaded?
Forum Posts
Awaiting customer stage/Status
Hello All,We are currently looking for the best way of doing this and I wasn't sure if anyone could help.We have created a number of catalogue items which we require an awaiting customer stage or status just incase we need further information from a ...
Resolved! Business Rule Ordering a request catalog item
Hi,I am trying to generate a request/task using a business rule based on predefined values from another form. I am having issues setting the "requested_for" value. Everything seems to work fine, it creates the request, request item, and task....
Requested For field is defaulting to logged in user in Service Request
Hi all,We are building our Service Catalog but when we submit a request, the 'Requested for' field on the Request defaults to the persons name who logged the request. We would like to be able to submit requests on behalf of others. We created a Varia...
Task Reporting: Displaying Timestamp when Task changes State
When a Task changes from Open, to Work In Progress or Pending, then to Closed, the Activity log displays the change(s) in the Task State and provides the date/time when the action occurred. I have not been successful in reporting on that State ch...
Resolved! i don't see publish,checkout options for workflow even i am the admin
i don't see publish,checkout options for workflow even i am the admin
Need help with workflow script if condition
I need to define the workflow for 'if' condition when user selected "Yes" or "No" Example : If user needs PC and he/she selects "YES" workflow goes to next level and selected "NO" workflow has to completed. Can any one help me for the workflow and sc...
Resolved! Loading data to lookup select box is slow
We have a Lookup select box that contains long list of customer ID s. Due to this one that form takes around 2 minutes to load/refresh it self. Please give me some advice to speedup this process.PS: We cant use any reference because it has a "onChang...
Resolved! Clients script or any script onchange any variables
I have a script that I need to run on many variables on change.does servicenow provide a way to do it.here's an example :include script to get the variables, orders and namesvar Variable_Indentifier = Class.create();Variable_Indentifier.prototype = O...
Resolved! UI Action condition based on value on form
Is there any way to show/hide UI action conditionally based on client side selected choices?I have a catalog item where I have a select box variable "Edit fields" with three choices and show 'none' is selected.I would like to dynamically display the ...
CMDB identification error?
Greetings,I am working on setting up Discovery as a proof of concept in our environment, which is domain separated.I have configured the MIDServer, which is up and validated in my instance. I am now encountering an issue when I attempt to have the MI...
What steps should be taken when decommissioning a server?
Obviously change it to Non-Operational and Retired but what other information should be cleared out, if any? Should Decommission be added to the name of the device?I would like to know what others are doing for their process.Thanks, Juli
Resolved! File parsing error while knowledge import.
I am facing file parsing error while importing word document to create knowledge article. What are the checks i need to successfully import a word doc ? Because i can import few documents and some i cant.Also to add.,- I understand that this has ...
Service Catalog view
How do I get this view of Service Catalog, with Items being displayed on the main page under category as shown below:
Resolved! Bundles and Service Catalog
Are bundles still a legacy item in ServiceNow? Has anything changed since Eureka? I am struggling to see the purpose they serve as it pertains to ordering a bundle from the Service Catalog. It does not list the components on the item when you order a...
