Is there a way to add multiple child incidents to a parent incident at the same time?

[steveturley2]

As the title says, can I add child incidents to a parent incident in bulk?

Thanks!

[Ankur Bawiskar]

Hi Steve,

2 approaches

1) From script - this is possible; you can iterate over the child incidents and set the parent field with the incident you want

Sample Script below

var arr = ['INC001', 'INC002', 'INC003'];

var gr = new GlideRecord('incident');
gr.addQuery('number', 'IN', arr);
gr.query();
while(gr.next()){

gr.parent_incident = 'SYS_ID' ; // give parent incident sys_id here
gr.update();

}

2) From UI also it is possible

1) See the related list of "Child Incidents"

2) Click "Edit"

3) Select the incidents which should be child of current incident

Regards
Ankur

[steveturley2]

Thanks for the reply. I do not have the 'edit' (or 'new') buttons on my related list of Child Incidents. I have the System Admin role.

[Ankur Bawiskar · Accepted solution]

@steveturley 

As an admin I am able to view the Edit button.

Please check whether edit button is disabled

1) configure list control

2) check Omit edit button checkbox is true or false

3) Or check any script in Omit edit condition is returning false

Regards
Ankur

[steveturley2]

That got it. Thanks!