Why is my catalog/category not showing up on the Service Portal

[Ireti]

Hello Community, 

I'm hoping someone can help me with an issue I am having.

I created two new Catalog Items.  After creating these items, I then created a new Catalog named Marketing and a Category named Marketing Materials.  However, when I go to the Service Portal and try to search for my catalog item nothing seems to show.

I have made sure all of the known culprits are checked.

• Hide on Service Portal - False
• Catalog Item has a Catalog and a Category
• Visible everywhere - True
• Category Available For - Empty
• Category Not Available For - Empty

If anyone can point me in the right direction I would greatly appreciate it.    

[SumanthDosapati]

Hi Ireti,

Check if the catalog active is true 

and

open your catalog record from sc_catalog and check in the 'catalog portal pages' related list whether it is having a portal page in it.

[Ireti]

Catalog is active and it does have a portal page.

[Ankur Bawiskar]

Hi,

Is this happening for admins or non-admins?

Is it active=true?

Try logout and login again

Regards
Ankur

[Ireti]

It is happening for admins and non-admins.