Is there a way to add Vendor Contact information in Vendor Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-27-2024 07:30 AM
We want to be able to add the primary Vendor contact information but I don't see any OOB fields to populate external names or email address for a Vendor
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-04-2024 07:29 AM
Thanks for your reply Ashish.
I was hoping to not have to customize, but we may need to do that to add external contacts without adding to our User table. In the older legacy - Vendor Manager, they had a Vendor Contact record, but I am not seeing this in the new Vendor Management Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-04-2024 11:28 AM
We'd rather stay OOB, but seems we may need to customize it.
I found: KB1002442 - Vendor Contact Table Missing - Support and Troubleshooting (servicenow.com)
but I don't see any updates yet.
Description: vm_vdr_contact table is not installed when an instance only has 'Vendor Manager Workspace' plugin (com.snc.vlm.vmw).
The table is only installed once 'Vendor Core' is installed, but Vendor Manager Workspace does not include this as a dependency.
Cause: vm_vdr_contact is not used by ITSM Vendor Manager workspace. The application uses sys_user table directly for maintaining contacts.
Resolution: As a solution for now the development team has suggested adding the users as contacts of their respective core_company records, like the screenshots I've attached.
This is understandably not an ideal solution, but better external user concept will be delivered in a later release.