Is there a way to link to the latest Major Version of a knowledge article?

[michaelzawacki]

We are on Jakarta, and using versioning for knowledge articles.   My concern is if we send a link to an article, and then it is superseded by a newer major version, the link is still to the older version.   Is there a way to use a link that will automatically pick the latest major version?

Thanks!

michael

[Joseph Gabriel]

The link I provided above does not work in a lot of cases, because that leverages the ITSM-focused knowledge article viewer.  If HR wants to have their own page with their own layout and widgets (which they should if they're doing it right), you will need to create a new page designed for HR.

To make this work, you can clone/modify the service portal widget "KB Article Page", and add server script to read the KB # from the url.

Example (Server Script):

...

var articleGR = getArticleFromParameters();

...

function getArticleFromParameters(){
	var articleGR = GlideRecord("kb_knowledge");
	var sysId = $sp.getParameter('sys_id');
	if( sysId ){
		articleGR.get(sysId);
	}
	else {
		//try to get latest sys_id from KB #
		var number = $sp.getParameter('sysparm_article');
		if( number ){
			articleGR.addQuery("workflow_state", "published");
			articleGR.addQuery("number", number);
			articleGR.query();
			articleGR.next();
		}
	}
	return articleGR;
}

[JulietChicago]

HI,

Did you find a solution to this issue of the permalink displaying the "latest version" and not the published version?

[michaelzawacki]

Hi Julie,

It's working for me.  If I do:

https://[instance].service-now.com/kb_view.do?sysparm_article=[kba_number]

It links to the last Major version.