Hi everyone. So when searching with AI Search, if the search results are catalog items, the search result icon next to the search result is the same icon as defined on the catalog item. If I want that on another result type, what do I define in the E...
Dear - I have created Agent Workspace using App Engine Studio, How do we assign access to the URL to Agents (non developer). I can see the Case data getting populated when I am logged in as Admin, but how to give access to others.Please tell me which...
I have a Confluence Wiki of approx. 2,500 articles I need to migrate to a ServiceNow Knowledge Base. Has anyone else done this or something similar without doing it article by article? I am looking for efficient techniques to speed up this process. M...
what is the difference between the below two ? Cloud Encryption entitlement within the Platform Encryption product for the Database Encryption and Platform Encryption entitlements (Cloud Encryption and Column Level Encryption Enterprise)
Hi, I believe there must be a defined time for which system logs in ServiceNow are retained. We need to explore the option of increasing this default time for retention of system logs in ServiceNow (Tokyo release). I am therefore after the following ...
Hi There - I noticed that there is a BATCH API (https://developer.servicenow.com/dev.do#!/reference/api/paris/rest/batch-api) to send multiple requests to ServiceNow as a batch. The example shows support for batching multiple GET and POST requests. ...
Hello Community,I cloned the ticket conversations widget which I want to use in our service portal.However I want the typing text box to be rich text like the out of the box standard conversations widget.Do you know where to change this?I'm having di...
Is it possible to set a limit on the total combined filename character length of all added attachments? We want to prevent specific records saving attachments that will have more than a combines limit of 506 characters. No limit on how many attachmen...
Hi community, I have a use case, where need to restrict assignment group of PRJTASK, with reference qualifier. Need to add this Qualifier condition "^typeNOT LIKE2e763549d7111100828320300e61038d^EQ "., but when i go with dictionary override related w...
Hello, Does anyone know how to optimize the top result in AI search? I have tried creating a rule improvement rule but it's not working. So I have an existing catalog items: Email - Sample, Email - User Account, Email - Another User Account Basically...
I have seen this posted elsewhere but there wasn't any response, so I thought I'd post again with some additional examples. I'm experiencing problems with the REST step in Flow Design Actions in that it is corrupting the parameters making the URL pot...
Is there a new way we can auto-expand the Show Email Details section inside the activity log so the agents don't have to click it? There are a few old posts from 4-7 years ago with the same question where the solution was adding ($$("img[onclick*='A...
Hi all, Have started building out a number of Agent Workspaces for core IT modules and some custom applications as want to bring a new UI and feel to the teams. All is going fine, apart from the Timeline Ribbon Widget. It looks a cool concept, but an...
Hi all, I have started using the Import Set API and it seems nice so far, but really only for single records. I am using the insertMultiple part of it and that only returns this:Compared to single which returns alot of information. The sender of the ...
Hi AllAnyone able to set account expiration date from Orchestration? We are trying to set it from custom PowerShell activity but it is not working. Please find the below command we used.Our Target host is MID Server, AD server and MID server both ar...
