Is there a way to uninstall a Plug-In application?

[erinchrisman]

I work on an on premise instance for a customer, and the admin before me installed PPM module, and then customized it. The question I have is how can you uninstall the plugin and start over as the customer (new) wants to user the out of box capabilities now how it was customized. 

So question is can you uninstall the plugin if so how do I do that, to get PPM back to out of box basic look. Any suggestions or help would be great.

Thanks, Erin

[Sulabh Garg]

Hello

No, you cannot uninstall a plugin. 

After a plugin is activated, you cannot disable or deactivate it. If needed, you can hide the functionality. You should thoroughly test, in a non-production instance, the specific features and functionalities that are installed when you activate the plugin before using them in a production instance.

Please see below KB article for more info

https://hi.service-now.com/kb_view.do?sysparm_article=KB0716414

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[erinchrisman]

Thanks for the response. Yes, I know you should test thing prior to putting in production. I inherited the system as is, so admin prior didn't do their homework. Am just try to do cleanup for the customer.

 Only other option would be to create a new instance and copy data to it, and then do the plugin. Thanks again.

[Sulabh Garg]

@erinchrisman  - If my answer helped you, please mark the response as helpful and correct so that this thread can be closed.

Thanks