Is there any easy way for exporting and importing a Service Catalog Item with the complete fields and scripting?

srirampappagudi · ‎07-11-2017

Hi Experts,

I am looking for a easy way for exporting and importing a Service Catalog Item from one instance to another.

Exporting each and every field and scripts with variables sets seems to be a very difficult process.

Is there any one short step to grab all the data as a single XML file and import it to the destination instance?

Kindly check and advice.

Thank you,

Sriram.

srirampappagudi · ‎07-11-2017

Siddartha Gudimalla wrote:

Create a new update set

open the catalog item need to exported make sure created update set is selected

click on copy Ui action which will copy all the scripts and variables and creates a new catalog item with name starting with copy of.

Eg. if the catalog item is X the newly created catalog item would be copy of x.

now disable the catalog item x

change the name of the catalog item copy of x to x

so on click of button you have all the variables and scripts captured.

Please like or mark correct based on the impact of response.

Hi Siddarth,

I do not see any Copy UI Action as shown below. Kindly let me where would I find the Copy UI Action option.

Thank you,

Sriram.

Vinuthna4 · ‎08-26-2021

Hi,

You can see the 'copy' UI action here :

Ankita19 · ‎11-27-2019

I have also do not see any Copy UI Action .

Community Alums · ‎12-03-2019

When you go to Maintain items and open the item you want to move, the Copy button should be on the top right bar.

This will make a copy of the item with everything included.

(I haven't tied this to see what gets added to update set yet.)