We are about to create a separate Knowledge Base for our system documentation. I have seen that there are possibilities to add a template to a Knowledge Base (and all the articles in that KB?) but I haven't got the templates to apply or even "create ...
Hello, I am trying to fix a problem a user is currently having but am unable to figure out the issue. When I change the state of a RITM to "Closed Complete", the REQ automatically gets updated to "Closed Complete". When I try to cancel a RITM on the ...
Hi I am creating sample knowledge articles in our DEV instance. I have created - Knowledge base - Knowledge category - knowledge articles - Pointed portal to look at new knowledge base. I can view knowledge article content from the Knowledge home pa...
Hi all, In flow designer, I have one requirement there i have to limit the iteration of "Do the following- until" flow logic activity upto 3 iteration only. If any one have any solution on this please help. regards, Meghnath
We have a situation where an external source is providing us a zip file containing other related data files. The requirement being that we then have ServiceNow unzip this file (stored as an attachment) and then store the contents (as attachments). I...
Hi All, I am searching to create a menu item with sub menu's in the Header of the Service Portal. Something like Main Menu s Dashboards. Sub menus are 1. Dashboard1 2. Dashboard2 3. Dashboard3 The ...
I'm trying to get rid of the tag-selection in my form. That should be simple but can't seem to find it.
Hi All, Can u please help me " when the due date is completed after that the email should be send as notification by using date" .
We have a requirement to increase the audit period to 180 days and extract logs just around some tables and store them at some secure location on a monthly basis. Kindly guide on how could we achieve this and what are the impacts we need to consider ...
Good day! How can I list all closed incidents showing Resolved By not a member of the Resolved By Group in Flow Designer? I need to update all closed incidents with mis matching Resolved By and Resolved By Group. Resolved By Group should be a group t...
HI,Can you please suggest how to remove edit buton for only 1 record producer.For this I am trying on load client script as follow, but it is not working can any suggest on this.function onLoad() {document.getElementById('header_add_attachment').styl...
Hi. I'm trying to get a value for how long the SLA has until breach, nor when is it due. With python 3 and pysnow (link to documentation), I can pull all the fields of a ticket in a dictionary(similar to a JSON object with keys and values). Here ar...
Hi experts, I have a requirement to limit the related incidents selection list to those incidents that have a field value the same as one field value of the problem record when user clicks the incident related list EDIT button on the problem record...
Hi All, I have requirement that whenever approval is rejected the notification is send to the requested for and approver. So i have used email script and called in the body of the email, the mail is sending to the approver and requested for email Sc...
When attempting to update all from a list view when a filter is applied, i am getting an error message. This contains about 500 records. I can't find a related documentation stating that only a specific number of records can be updated in one run so ...
