We will migrate content from IBM Notes to ServiceNow KB. Lot of documents which are more than one page have collapsible sections which makes them easy to overview and read. Has anyone found out how to create a collapsible section in a knowledge arti...
We renamed our instances. Let's say abctest was renamed xyztest. Now I need to change the URL on the mid servers to match our new urls.I have searched the documentation and the community but am not finding clear instructions how to do this.When I go ...
Hi guys, we have a issue with the default search behaviour in the backend. We want the user to search with *contains* by default and created the following Property as described: Name: glide.ui.goto_use_contains Type: true/false Value: true But in t...
Hi folks :-), Updated today our Production Instance to London We wanted to create a new "before query" business rule on "u_process_task" table.But we received the error message "Business rules that modify queries cannot be created for out-of- scope t...
var sp_gr = new GlideRecord("discovery_credentials");sp_gr.get("sys_id", gs.getProperty('x_ph66_p66_cloud_r.servicePrincipal'));workflow.scratchpad.azTenantId = sp_gr.tenant_Id;workflow.scratchpad.azClientId = sp_gr.client_Id;workflow.scratchpad.azSe...
Hi, I got the below error while executing Powershell Activity. Please help me in fixing the issue
Hello, I would like to delete a role hr approver from users based upon if they do not have the itil role. The script below does not check to see if they have the itil role and when I add it I get no roles. Any Suggestions? Thanks! var queryStr...
My email template, Message HTML field I have the following code:<!--Header table --><p></p><table style="height: 20%; width: 85%; background-color: white;" cellpadding="0"><tbody><tr><td style="width: 20%;"><p><img style="display: block; margin-left:...
I just recently noticed that there are duplicate columns in the Configure>Table view. I checked the Configure > Form Design and the Configure > Form Layout and the columns do not show any duplicates. Has anyone run into this issue? If so, what is t...
Hi all, I am trying to connect with the live agent but the support queue is not able to receive the request, am I doing something incorrect? (function execute() { vaVars.LiveAgent_queue = "queue_id_string_example_123"; vaVars.LiveAgent_short_...
Hi Team, I have a workflow on sc_req_item and the workflow is getting stuck at a point and showing below error. Error: Workflow 'COPY_QSS Prod' with context 0d66b620dbcdccd09ad39114ca9619eb terminated 2019-11-08 06:35:48 UTC with : Wrapped org.mozill...
Hi Everyone, I am trying to set up precedence rules for the one of CMDB class (cmdb_ci_db_mssql_instance). We have 2 possible discovery sources to update the CIs in cmdb_ci_db_mssql_instance table. 1. ImportSet (Transform Map) 2. ServiceNow (Discove...
I'm trying to create a flow that will create a set of tasks when a service catalog request is submitted. At the moment, I'm wanting to trigger based on the creation of a record in our_request_item table, but it's not coming up as an option. I can see...
hi every one can any one have idea on change client script , for how to check a valid ci in cmdb below is my requirement Server Name - text box – check if a valid CI in CMDB – mandatory.
Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...
