I'm seeing in the Wiki that if I want a user to be able to toggle between the tabs (i.e. catalog items) in the "Choose Options" section of an Order Guide regardless of mandatory fields on the associated catalog items, that I can go into Service Catal...
If an existing MID server is moved to a new windows domain but retaining the same instance configuration and login credentials will the new hostname, IP address /network and Windows domain information on the instance update reflecting the new domain ...
As all of you CMDBers know, there are many, many tables in the CMDB, that all have names starting with cmdb_ci_*. This is the typical parent/child table scenario that we see in lots of other places within the SN platform. I realize that these are pro...
I have a workflow that, upon ending, didn't change the Stage of the Requested Item. We have corrected the workflow, but I have several Requested Items that are actually complete but the stage is still Fulfillment. Is there a way to manually chang...
Hy,we've connected a LDAP-Server via a MID-Server, the connection is established and working.Right now, i wanted to create a Transform-Map with our Fields, we would transfer from AD to ServiceNow.In the default ServiceNow LDAP-Section there's a Trans...
In the HI Service Portal, I accidentally added the same user twice. I see that I can deactivate a user but is there any way to delete or modify the duplicates or correct a mispelled name?
Hi,We have enabled domain separation in our instance, and the domain structure is Global> Top> domain1, domain2, domain3. Here, Top is the parent domain and domain1, 2 & 3 are parallel child domains. The problem is, there are quite a few tables which...
Hi,First time submitting a question and somewhat new to service now terminology and capabilities.I am wondering if anyone has devised a way to leverage service now to capture exceptions of various types. Ideally a process that might be leveraged by a...
Hello all,I was curious if there is a simple way to, instead of having CIs relate to a single user, if they would relate to a group.My thought process is that if there is a service disruption and an incident is logged against ServerXYZ or BusinessSer...
Hi Team,Can a guest user access a public knowledge article or a knowledge base .?If I try to access the for particular article directly trough URL, it is asking for SSO login?Any Idea or suggestion will help me a lot.We are on Helsinki.Thanks.Devel...
Hi all,I have been left debugging an app implemented on our previous SME's last day and have run out of places to look based on my limited knowledge for the following problem.The link to a specific record included in email notifications to the subm...
How do I find out why there was an error importing my groups from AD. I got most of them but there are still a bunch that created errors. But all I see in the logs is "Error during insert of sys_user_group (groupnamegoeshere)" with no more inform...
I just noticed our Knowledge approvals aren't showing under our My Approvals link. There isn't any special filters on My Approvals that aren't OOB.Our approvers are receiving emails saying they have an approval request but they can't see it from the ...
Hello everyone! I am facing a "Security Constraints prevent access to requested page" issue when I try to log out from my instance. This was working fine in Geneva but creating issues when upgrading to Istanbul Patch 6. The environment has SSO config...
In our project we are using Azure AD as our SSO-provider.What I cant make working is redirecting email hyperlinks to the Service Portal login page in order to do an external login if the user does not have a SSO-session.I have modified the hyperlinks...