Jira Servicenow integration

[Ben_Wade]

Hello everyone,

I work in the BI department and manage all the issues in Jira. All requests to our department come from So when someone creates a ticket using this form a task will be created. "Subject" and "description" in ServiceNow should be mapped with "description" in Jira, attachment with attachment, requester with a custom field requester that I will create in Jira. That's it.

Guys, if it is achievable, help me please with this task.

#jira # servicenow 

[Mathieu Lepoutr]

Hi Ben

There's two possiblities for this. Either with an own integration through SNOW webhooks system or through a 3th party tool.

This use-case is perfect for Exalate, a decentraized tool to do exactly what you want to achieve. 

Through the use of a trigger, a task will be created from someone using your form in SNOW. And all fields will be updated.

Please check this video:

SNOW - Jira 

[Ben_Wade]

The company will be against it. due to security reasons. This is a 3rd party tool

[Sunny SN · Accepted solution]

Use the IntegrationHub and the Jira connector. Its pretty straightforward

[Ben_Wade]

Thank you for your reply, Sunny. I will text IT department to test it with them.