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08-28-2023 06:48 AM - edited 08-28-2023 06:54 AM
Hello everyone,
I work in the BI department and manage all the issues in Jira. All requests to our department come from So when someone creates a ticket using this form a task will be created. "Subject" and "description" in ServiceNow should be mapped with "description" in Jira, attachment with attachment, requester with a custom field requester that I will create in Jira. That's it.
Guys, if it is achievable, help me please with this task.
#jira # servicenow
Solved! Go to Solution.

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08-28-2023 01:43 PM
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08-28-2023 12:07 PM
Hi Ben
There's two possiblities for this. Either with an own integration through SNOW webhooks system or through a 3th party tool.
This use-case is perfect for Exalate, a decentraized tool to do exactly what you want to achieve.
Through the use of a trigger, a task will be created from someone using your form in SNOW. And all fields will be updated.
Please check this video:
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08-30-2023 11:53 PM
The company will be against it. due to security reasons. This is a 3rd party tool

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08-28-2023 01:43 PM
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08-30-2023 11:52 PM
Thank you for your reply, Sunny. I will text IT department to test it with them.