kb affected products

[coolboy]

Hi all,
we have a macro named kb_affected_products in Service now.What this macro does is it makes a List of products to which a Knowledge article pertains. Now as per my requirement i want when name of CI attached to particular knowledge article is list user should be able to click that ci link and go to particular ci.

Current code

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<!-- list of products to which this article pertains -->

<j:set var="jvar_kb_show_products" value="${gs.getProperty('glide.knowman.affected_products.display','true')}"/>
<j:if test="${jvar_kb_show_products}">
<g2:evaluate var="cis" jelly="true" expression="
var cis = new GlideRecord('m2m_kb_ci');
cis.addQuery('kb_knowledge','$[kb.sys_id]');
cis.orderBy('cmdb_ci.name');
cis.query();
"/>
<j2:if test="$[cis.hasNext()]">
<tr>
<td width="99%" class="label label_spacing" style="background-color:#eeeeee;">
<span style="margin-right:3px; margin-left:1px;">$[SP]</span>Affected products:</td>
<td>
<j2:while test="$[cis.next()]">
<div>
<img src="images/icons/kb_ci.gifx" alt="$[HTML:cis.cmdb_ci.name]" />$[HTML:cis.cmdb_ci.name] </div>
</j2:while>
</td>
</tr>
</j2:if>
</j:if>
</j:jelly>

Thanks

[wallymarx]

Hi--

I asked around on this and the general consensus seems to be that this goes into enhancement request territory.

Cheers,
Wally

[coolboy]

thanks guys !!!

[CapaJC]

If you really want to customize (and thus own, so you don't get future updates to) that UI Macro, you could replace the div with the following:

<div>
<img src="images/icons/kb_ci.gifx" alt="$[HTML:cis.cmdb_ci.name]" />
<j2:if test="$[cis.cmdb_ci.canReadRef()]">
<a href="$[HTML:cis.cmdb_ci.sys_class_name].do?sys_id=$[cis.cmdb_ci]">$[HTML:cis.cmdb_ci.name]</a>
</j2:if>
<j2:if test="$[!cis.cmdb_ci.canReadRef()]">
$[HTML:cis.cmdb_ci.name]
</j2:if>
</div>

[CapaJC]

By the way, I just checked this in as an enhancement for the next Release. If you can wait, you'll get it for free without having to customize/own that UI Macro.

It was a good idea. Thanks!

--J