Keep formatting of text when copied into a variable

[evaoconnell]

I have enabled the New Call feature in ServiceNow (Fuji) and have an inbound action that pulls emails into the system into a new call and then I choose if it's a request or an incident.  

If I chose request then it will be one catalog item called Quick Request.   I use the OOB (only a couple of changes) 'CallTypeChanged to Request' business rule to pull the information into the requested item but when info of the new_call description field comes into the requested item description (which is a variable) it loses it's formatting.   Is there any way to keep the formatting correct in the variable?

[evaoconnell]

No sorry I meant I have them in my own personal developer instance the issue is occurring in my work instances both production and dev.   I'll try to see if I can export from my personal instance into my work one though.   You never know.

[Chuck Tomasi]

You should be fine. I took a quick look and those options haven't changed since 2012. I think that was Berlin or Aspen time frame.

[evaoconnell]

Thanks Chuck you can't import into it but manually created and seems to work.   Thanks for pointing me in the right direction.

[Chuck Tomasi]

What happened when you tried to import it using Import XML?

I've attached mine here in case it helps.

[evaoconnell]

Hi Chuck

Me again .... I've got the variable types that were missing now but changing the variable to html didn't fix the issue unfortunately.

Could it be the value that is being passed in that needs to be changed in someway?   I'm using the below catalog client script to populate the variables from the new_call table is there anything that could be amended here in order to display say the HTML value?