Knowledge article - article template translation

Dimitri Destin · ‎06-12-2023

Hi All,

We are going to create new template articles for our Knowledge.

We try to translate the name of the template and all articles template fields.

Nothing is in "translated texte" type.

We can't use template in english, the title of each part of the template appears in the article content in the wrong language.

Is it normal that we can't translate article template?

How we can do tu use template in another language for our customers ?

Thanks

Dimitri

SergeLM · 3 weeks ago

In the example I attached earlier, the rows with "Comment" and "Report to consumer" column labels are the article template fields.

The row with the Collection type is for the translation of the Article Template name itself when creating articles using the new template selector in the platform and workspace.

Full steps: Solved: Re: Knowledge article - article template translati... - Page 2 - ServiceNow Community

View solution in original post

Dimitri Destin · 3 weeks ago

SergeLM / SergeLouieM

Thank you very much, i tested and it works!

Nice to know!!!