Knowledge article automatic translation without Dynamic Translation

[magnushedlu]

Hi,

Would it be possible to use the localization framework for knowledge articles and leverage services such as Azure to have articles translated automatically without using "Dynamic Translation"? Such as using a workflow to connect with Azure APIs and have it translated.

Going to ITSM Pro is not an option at the moment.

Anyone that has done anything similar?

[Sandeep Rajput]

@magnushedlu Please refer to this documentation and see if it helps https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/dynamic-tran...

[magnushedlu]

Hi @Sandeep Rajput 

That method would require Dynamic Translation. I’m looking for a solution that do not require that. 

Would it be possible perhaps to configure a workflow that picks up a translation request from a knowledge article and use rest api towards Azure to get it translated and added as a translated article?

[Sandeep Rajput]

@magnushedlu Ideally yes, you can make a rest call from your workflow run script activity, fetch the translation and apply it on the KB article.

[magnushedlu]

Thanks for confirming that.