knowledge article content is missing, how to retreive it.

gtk
Mega Sage

we have a knowledge article that was published and use count was 3,

suddenly the content was missing from article,

1 ACCEPTED SOLUTION

topic filed itself not visible in KB form


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7 REPLIES 7

samiul1
Tera Expert

Which content type is missing?
You can check it's history by right-clicking on the header of that KBxxxxxxx > History > List


in knowledge article it having data relates to topic and it was missing from last 8 days , prior to that it was visible.



we tried in history of knowledge article and didn't found anything.


Topic filed data missing for all KB articles /only for one KB ?


Or, confirm if the Topic filed itself not visible in KB form?



Thanks,


Rajesh T


topic filed itself not visible in KB form