Knowledge Article Content Widget Redirect Functionality

[chuckn]

When viewing a knowledge article with versioning enabled and using the OOB Knowledge Article Content widget, I would expect the following behavior, regardless of rights/roles:

1. If I have a link to a published knowledge article, then it is displayed.
2. If I have a link to an outdated version of a knowledge article, then the published version is displayed.

What I am experiencing though, is quite different:

1. This behavior is as expected (a link to a published knowledge article displays that article).
2. When I am a fulfiller and there is a new draft version of the article, then that draft version is displayed. And when I am not a fulfiller, then nothing is displayed or a handful of widget error messages are displayed.

I have checked the option to "Redirect to the latest article" in the widget instance options:

I can't quite tell if what I'm experiencing is as designed or if something isn't right in our instance (possibly as a result of prior third party involvement). The same thing happens on a vanilla PDI, though. I'm using the /sp?id=kb_article_view&sys_id=471ee81eff6002009b20ffffffffff34 format for the link.

Is there something I'm missing?

Thanks!

[suryaprakash123]

Hi @Edzon, @Edzon,

 Did you get ant solution from support team for your problem ticket.

Thanks,

Surya

[Edzon2]

Not yet, they actually created another problem for this PRB1422470. They close the previous problem because it was supposedly fixed in Paris, but after testing on my PDI it was still failing.

[Jiri Oktabec]

Hi @Edzon2 
By any chance did you get a resolution to mentioned problem in then end or was it forgotten?
Thank you