Knowledge article Excel bulk import template

[jeremymatthew]

I would like to start writing knowledge articles and wasn't able to find an Excel template to write it in.   With other IT service management tools from HP and BMC, there's an Excel template that I could use to fill out and subsequently use to import into the knowledge base so I don't have to wait for the setup of ServiceNow instance to start entering articles.   Anyone has any advise on what's the best way to kick start this?   Much appreciated.

[Alikutty A]

Hi Jeremy,

You can use import sets in Service Now to load the data and transform map to create new article. If you have an excel then this is simple once you map the fields with Service Now. The article content should be in HTML to render any formatting properly.

Import Sets key concepts

Thanks

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[Alikutty A]

If you need a system template on knowledge articles then follow these steps

1) Right click on the knowledge list view header and click on Import

2) Click on Create Excel template button to generate it.

Thanks

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[jeremymatthew]

Thanks for the swift response.   Interesting to know how to get it done from an instance already setup.   Unfortunately, we only just signed up with ServiceNow so those steps can't be applied.   I just need the Excel template generic to ServiceNow for me to start building knowledge articles.

[Alikutty A]

I am not able to attach the oob knowledge template here, I can mail you if you can provide me your id.

Thanks

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