I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.
The same Knowledge Base is configured with a custom approval flow, and the approval process works correctly for OOTB article templates.
The issue occurs only with the custom article template.
Has anyone faced a similar issue? Are there any additional configurations required for custom Knowledge Article Templates to trigger the publish approval flow?
