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04-11-2025 12:48 PM
Hi, guys.
I've been having trouble creating a new KB article template that follows these requirements:
Banner ICON (Image)
Article Title<H1>
Article Subheading<H2>
Article Body text
I've tried several ideas from the community, but unfortunately, none of them worked.
Could someone help me out?
Solved! Go to Solution.
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04-14-2025 07:48 AM
Hi @Dr Atul G- LNG
I used the "Default Value" from the HTML field to apply the CSS:
<img src="IMAGE" class="img-responsive" style="width: 120px"/>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 20.0pt; font-family: Verdana, sans-serif;">Article Title</span></strong></p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Verdana, sans-serif;">Article Subheading</span></strong></p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10.0pt; font-family: Verdana, sans-serif;">Article Body text</span></p>
The user will need to manually update the content.
Thank you for your time.
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3 weeks ago
Hi Paulo, has your team looked into Amaze? It's a drag-and-drop article builder that runs natively in ServiceNow, and your template structure is pretty straightforward to set up in it.
For what you're describing:
• Banner/icon image sits at the top as its own component, Alt text included
• H1, H2, and body text are all structured components that maintain proper heading hierarchy without any workarounds
You can also save it as a reusable template once it's built, so authors aren't starting from zero every time.
Given how many people have landed on this thread, it seems like a pretty common gap in the default editing experience. Happy to show you how it works if you want to reach out at maxwell.ruhr@intellective.co!
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3 weeks ago
Hi Maxwell,
Amaze looks interesting, how much does it cost?
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3 weeks ago
Hi! Pricing is subscription/contract based and can vary depending on the team's needs — happy to put you in touch with the right people to walk through options.
Best next step would be to shoot me an email at maxwell.ruhr@intellective.co and we'll set up a demo so you can see it in action first. That way you have a full picture before any conversations about cost!
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3 weeks ago
Hi Brenda,
Glad to hear it, not sure if my last comment made it through, but I'd be happy to discuss that with you and talk about setting up a demo so you and your team can get the full picture of Amaze. Send me an email at maxwell.ruhr@intellective.co
