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04-11-2025 12:48 PM
Hi, guys.
I've been having trouble creating a new KB article template that follows these requirements:
Banner ICON (Image)
Article Title<H1>
Article Subheading<H2>
Article Body text
I've tried several ideas from the community, but unfortunately, none of them worked.
Could someone help me out?
Solved! Go to Solution.
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04-14-2025 07:48 AM
Hi @Dr Atul G- LNG
I used the "Default Value" from the HTML field to apply the CSS:
<img src="IMAGE" class="img-responsive" style="width: 120px"/>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 20.0pt; font-family: Verdana, sans-serif;">Article Title</span></strong></p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Verdana, sans-serif;">Article Subheading</span></strong></p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10.0pt; font-family: Verdana, sans-serif;">Article Body text</span></p>
The user will need to manually update the content.
Thank you for your time.
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2 hours ago
Hi Paulo, has your team looked into Amaze? It's a drag-and-drop article builder that runs natively in ServiceNow, and your template structure is pretty straightforward to set up in it.
For what you're describing:
• Banner/icon image sits at the top as its own component, Alt text included
• H1, H2, and body text are all structured components that maintain proper heading hierarchy without any workarounds
You can also save it as a reusable template once it's built, so authors aren't starting from zero every time.
Given how many people have landed on this thread, it seems like a pretty common gap in the default editing experience. Happy to show you how it works if you want to reach out at maxwell.ruhr@intellective.co!
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2 hours ago
Hi Maxwell,
Amaze looks interesting, how much does it cost?
