Knowledge articles editable option

Dhivya10
Tera Contributor

how to  provide  Knowledge  edit articles option for the particular user.

1 ACCEPTED SOLUTION

Sulabh Garg
Mega Sage
Mega Sage

Hello Dhivya,

'Knowledge' role is required to edit knowledge article.

Users with at least one role can edit knowledge. These users are known as knowledge contributors. Users without any role can read articles and submit feedback, but cannot edit articles.

However, knowledge managers can configure User Criteria to restrict access to certain knowledge bases. For example, only members of the IT department can create or edit knowledge articles in the IT knowledge base, such as desktop support information or articles describing company IT processes.

Please refer this Docs link Edit a knowledge article.

 

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark ✅ Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

View solution in original post

2 REPLIES 2

Sulabh Garg
Mega Sage
Mega Sage

Hello Dhivya,

'Knowledge' role is required to edit knowledge article.

Users with at least one role can edit knowledge. These users are known as knowledge contributors. Users without any role can read articles and submit feedback, but cannot edit articles.

However, knowledge managers can configure User Criteria to restrict access to certain knowledge bases. For example, only members of the IT department can create or edit knowledge articles in the IT knowledge base, such as desktop support information or articles describing company IT processes.

Please refer this Docs link Edit a knowledge article.

 

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark ✅ Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

Thank you so much.